CUSTOMER2026-07-02 18:28:30· chat/gorgias_chat
I emailed the return email address today, trying to get the return started, but it has been 13 days since my purchase, if they don’t respond quick enough will i not be able to return?
AI_AGENT2026-07-02 18:28:42· chat/api
Hi, welcome to TRIANGL! I get why you’re worried about the timing. The 14-day window applies to submitting your return request and receiving an approved RA number, not to mailing the item within those 14 days.
So if you’ve already submitted your return request today, that is the key step. If you emailed instead of using the returns portal, please log in so we can check your order and guide you properly.
AI_AGENT2026-07-02 18:29:23· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-07-02 18:29:50· chat/api
Hi, welcome to TRIANGL! I know that cutoff feels close. Your most recent order was placed 12 days ago, so you are still within the return window right now.
The key deadline is submitting your return request and receiving an approved RA number within 14 days, not mailing it within 14 days. To avoid any delay, please submit it through the returns portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
If you already emailed today, that does not lock you out, but the safest next step is to use the portal now so your request is lodged in time.