CUSTOMER2026-07-02 14:09:41· chat/gorgias_chat
I need to change my shipping zip code, my package is stuck at a fedex facility
AI_AGENT2026-07-02 14:10:02· chat/api
Hi, welcome to TRIANGL!
Once your order has shipped, we cannot change or reroute the shipping address from our side. To update the zip code for a package stuck at a FedEx facility, you'll need to contact FedEx directly and provide them with your tracking number to request an address change or reroute.
If you need more help, feel free to reach out.
CUSTOMER2026-07-02 14:10:46· chat/gorgias_chat
FedEx told me that triangl has to update the shipping
AI_AGENT2026-07-02 14:11:24· chat/api
Hi, welcome to TRIANGL!
I understand it’s frustrating, but TRIANGL cannot update or reroute shipments once they have left the warehouse. You'll need to work directly with FedEx using your tracking number for any changes to the delivery.
If you need more help, feel free to reach out.