Conversation with Customer #532234177

Hi, welcome to TRIANGL! I’m really sorry your package has been missing for almost 2 months, especially after you were expecting it sooner. I’m going to connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. A live agent will be with you shortly, and the expected waiting time for a response in chat is 2 min. If you’d like us to reach you faster, you can leave your email address here.

Hi, I’m Lery, and I’ll be helping you from here. :)

I am so sorry to know you have yet to receive your order.

Can I first have the full name and email address used to create the order, please?

Thank you.

For this case, I will send your details over to our Orders Team as this requires further checking. Please expect an email update from our Orders Team from this point on up to 24-48 hours.

I can see your frustration and we cannot apologize enough for the trouble this has caused you. Sadly, my system has limited access to order status which is why I have to send you over to our Orders Team. I already escalated your details to them as we speak so rest assure that they will update you via email asap. I have also included your request on my report so that they would be informed.

I just want to check if you're still online?

No worries. All these information are included on my report so everything will be taken into consideration.

Thank you too for your understanding and patience.

Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2327328NA Benjamin McCracken | benmcc606@gmail.com urgent order ff-up "My package has been missing in delivery for almost 2 months and I am super upset. My order number is 2327328NA and i expected this a while ago and for the price of the swimsuits, delivery should be expected to go well." "I understand this requires further investigation, but my package has already been missing for almost two months. I'm very disappointed that this couldn't be resolved sooner. Can you please note on my case that I am requesting either an immediate replacement shipment with expedited shipping or a full refund if the package cannot be located? I would also appreciate confirmation that my case has been escalated as this delay is far beyond what is reasonable." "Thank you for escalating my case and including my request. I appreciate your help. I just want to make it clear that after waiting nearly two months, I expect a definitive resolution in the next 24–48 hours. If my package cannot be located, I expect either a replacement to be shipped immediately with expedited shipping or a full refund. I hope this can finally be resolved."

Related ticket: https://triangl.gorgias.com/app/ticket/227064235 Thank you. x

Dear Ben, Thank you for reaching out to us. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. We completely understand how frustrating and disappointing this has been, especially after waiting nearly two months for your order. We’re truly sorry for the delay and completely understand why you're expecting a prompt resolution. As promised, we’ve already reached out to FedEx about your order. They’ve acknowledged our email and asked us for the parcel's details to continue their search. We have already provided all the required information and are currently waiting for their feedback. We have also sent a follow-up request asking them to expedite the investigation. We’ve noted your request for a replacement with expedited shipping or a full refund if the package cannot be located. However, we’re unable to proceed with a resolution until FedEx completes their investigation and provides their findings. Please know we’ll continue to monitor your case closely and follow up with FedEx to help expedite the process. As soon as we receive an update or a resolution, we’ll update you right away. Thank you again for your continued patience and understanding while we work to get this resolved for you. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Katrina x

Please check with FedEx on July 3 and update CX. Thank you. x 6/30/2026 5:14 PM FedEx Case# SFC38739392 - Tracking Good morning Valerie, I am so sorry you have not recieved any update on this consignment. I have taken ownership of this case reference C-245942541 and will need to complete 3 days searches. I will update further by 1015 02.07.26. Please let me know by 5pm today if daily updates are required. Your Feedback is incredibly Valuable: How did we do today? Please take 2 minutes to let us know what you think of FedEx. Kind Regards Laura Petch | Customer Care Representative | FedEx Express, Atherstone | Registered Office: Express House, Holly Lane, Atherstone, CV9 2RY | fedex.com CGEXYZDCC

7/2/2026 5:02 PM FedEx Case# SFC38739392 - Tracking Good morning Valerie. I am so sorry to advise the 3 days searches have been completed and we have been unable to locate this consignment. Thank you for your patience whilst I have investigated this matter, I would now like to refer your query for claim review. To do this, please log into Ask FedEx, type "File a Claim and you will be directed to our online claims form. Once all the information has been entered and the form submitted, you will get a reference number and a member of our claims team will be in touch within 6 working days." I am so sorry for the inconvenience caused on this consignment and will close this case.

Assisted in RT: https://triangl.gorgias.com/app/ticket/227064235