CUSTOMER2026-07-14 07:21:13· chat/gorgias_chat
Return
CUSTOMER2026-07-14 07:21:20· chat/gorgias_chat
2361200NA
CUSTOMER2026-07-14 07:21:36· chat/gorgias_chat
I have been overseas and unable to return the item
AI_AGENT2026-07-14 07:21:38· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. You can also leave your email address so the team can reach you.
While we transfer, here’s the return info: returns are accepted within 14 days of receiving your order, items must be in original condition with the hygiene seal and returns tag still attached, and the full set must be returned for a refund. TRIANGL doesn’t provide prepaid return labels, so you’ll arrange and pay for your own tracked shipping. You’ll start at [https://triangl.com/a/returns](https://triangl.com/a/returns), and after your return request is approved you’ll receive a Return Authorization (RA) number by email with full return instructions.
The expected waiting time for a response in chat is 1 min.
CUSTOMER2026-07-14 07:22:51· chat/gorgias_chat
Happy for a credit to buy the different top
AI_AGENT2026-07-14 07:23:05· chat/api
Hi, welcome to TRIANGL! We can help with that, but we need you to log in first so we can look up your order and check the best exchange option for you.
AGENT2026-07-14 07:23:51· chat/helpdesk
Hi!
AGENT2026-07-14 07:23:58· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
AGENT2026-07-14 07:24:10· chat/helpdesk
Sorry to know that you missed your return window, Tricia.
AGENT2026-07-14 07:24:43· chat/helpdesk
I'm afraid, you cannot order just the top or bottom of a set.
AGENT2026-07-14 07:26:45· chat/helpdesk
Checking in to see if you're still there?
AGENT2026-07-14 07:28:44· chat/helpdesk
It looks like you’ve stepped away from the chat! Feel free to send us a message anytime if you have any other questions — we’re always here to help. Have a great day! x