31,243 tickets1-100

ORDER #2364580NA

Emma Cappellini · jocapp@live.com · Gorgias #228986220

closed
Opened
3 Jul 2026, 07:07
Closed
12 Jul 2026, 07:28
Assignee
Geelah - Returns Team
Order
2364580
returnsreturns_clarificationreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-07-03 07:07:15· email/helpdesk
    Dear Emma, We have received your Exchange Request #0A38582949090. We are eager to assist but unfortunately, the style (MAIA - ALINA Top S++) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. While VINCA - AZURE SPARKLE Triangle Bikini Top M is available. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26 2. Order all the new bikinis/sizes that you require (in full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2364580NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
  2. AGENT2026-07-03 07:08:06· email/helpdeskINTERNAL
    pending approval #2364580NA 0A38582949090 clarify ex items / aoos NMAIALITOPSPP 8 VINAZU2TOPM 68
  3. AGENT2026-07-10 07:24:56· email/helpdesk
    Dear Emma, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your request for Order #2364580NA and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Geelah
Replies are sent through Open Doors, so they stay on the customer record.