Hello,
I accidentally ordered the wrong bottoms from my order:
Order no.
2391004NA
The bottoms:
1 x BUTTER CROCHET STRIPE Bikini Bottom
S / Tie-side / Cheeky
Can this please be changed to the
1 x BUTTER CROCHET STRIPE Bikini Bottom
S / Minimal / Cheeky
I don't want the ties.
Thank you, and kind regards.
AGENT2026-07-16 11:58:33· email/helpdesk
Dear Joelle,
Thank you for confirming your preference.
We removed your original order #2391004NA from our system but do not panic! We created a new one with your preferences. Your new order number is #2391009NA and it is for the following:
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Rest assured, your order has been updated, as promised, just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna x
Replies are sent through Open Doors, so they stay on the customer record.