31,919 tickets1-100

Re: 2323933NA

Sage Flinn 路 sageflinn08@gmail.com 路 Gorgias #228776862

closed
Opened
2 Jul 2026, 01:38
Closed
15 Jul 2026, 02:37
Assignee
Nikka - Returns Team
returnsreturns_mgtreturns_t2 on-holdreturns_tier 2trianglchasing-no-replyvipchannel-email

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  1. CUSTOMER2026-07-02 01:38:36路 email/email
    Perfect, thank you! My number one pick would be the VINCA - COTE BLUE VELVET TRIANGLE BIKINI set in a medium in both top and bottom with the regular tie bottoms! I just checked and saw that this is in fact in stock but let me know if you still need those two other options! Thank you for the great customer service I have experienced through this process.
  2. CUSTOMER2026-07-06 22:12:43路 email/email
    Hello! I just wanted to make sure this email was seen.
  3. AGENT2026-07-07 11:43:12路 email/helpdesk
    Dear Sage, Thank you for your response. We sincerely apologize for our delayed response and appreciate your patience and understanding. When multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We鈥檝e noted your first-choice exchange: VINCA - COTE BLUE VELVET TRIANGLE BIKINI in Medium for both the top and bottom, with the regular tie bottoms. At the moment, this style is currently almost out of stock, so to help avoid any delay with your exchange, could you please provide 3 additional style options that are the same price as your original order ($119.00) and currently available on our website? Once we receive your alternative selections, we'll be happy to proceed with your exchange using the most readily available option from your selections. Kindest, Crystel
  4. AGENT2026-07-07 11:47:49路 email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2323933NA, change style allowed
  5. CUSTOMER2026-07-07 21:57:08路 email/email
    1. VINCA - COTE BLUE VELVET TRIANGLE BIKINI in Medium for both the top and bottom, with the regular tie bottoms. 2.VINCA - JOLY Blue Terry Towelling Triangle Bikini Set in Medium for both the top and bottom, with the regular tie bottoms. 3. VINCA - MULBERRY Textured Triangle Bikini Set in Medium for both the top and bottom, with the regular tie bottoms. 4. VINCA - LOTUS Terry Towelling Triangle Bikini Set in Medium for both the top and bottom, with the regular tie bottoms.
  6. AGENT2026-07-10 09:48:34路 email/helpdesk
    Hi Sage, Thank you for your reply. VINCA - COTE is out of stock on your sizes. The VINCA JOLY and VINCA LOTUS are both same fabric with VINCA HUBE. We will not include these 2 on your choices as you have mentioned that you would like a different material. We will proceed with VINCA - MULBERRY. Please clarify the bottom coverage you like as we do not have REGULAR/NORMAL option in Tie side style. Please choose from Cheeky or Cheekiest Looking forward to your next email. Kindest, Joanna
  7. AGENT2026-07-10 09:49:55路 email/helpdeskINTERNAL
    CLARIFICATION NON-CX FAULTY EX #2323933NA done encoding in Data Tracker
  8. CUSTOMER2026-07-12 15:27:03路 email/email
    Im so sorry for the switch up but would it be possible to switch the swimsuit to the VINCA - MACA YELLOW VELVET TRIANGLE BIKINI with Cheeky tie bottoms please, and in the same sizing (medium)!!
  9. AGENT2026-07-15 02:37:26路 email/helpdesk
    Dear Sage, No worries! I have filed a request to have your new VINCA - MACA - Top / M :: Bottom / M / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2323933NAEX If we can be of any additional help, please do not hesitate to reach out to us. Kindest, Nikka
  10. AGENT2026-07-15 02:37:57路 email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2323933NA / 2323933NAEX PROCESSED: 7/15/2026 NEW ORDER: 2390166NA - NOT ELIGIBLE FOR EX/RF
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