31,919 tickets1-100

Re: Automatic reply: 2336337NA

Alia O’Neill · alia.oneill@primobrands.com · Gorgias #229469195

closed
Opened
6 Jul 2026, 14:43
Closed
11 Jul 2026, 02:17
Assignee
Geelah - Returns Team
Order
2347631
returnsreturns_clarificationreturns_follow-upreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-06 14:43:03· email/email
    Hi Geelah, I just wanted to inform you that my return has been delivered through FedEx! Please let me know that it has been received and when I should expect reimbursement.
  2. AGENT2026-07-07 08:14:48· email/helpdesk
    Dear Alia, Thank you for following up. We apologize for any inconvenience caused. Upon checking, your Refund Request for Order # 2336337NA was approved on June 11, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame. However, we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We hope to hear from you soon. Kindest, Elaine xx
  3. AGENT2026-07-07 08:15:25· email/helpdeskINTERNAL
    WH CLARIF , 2336337NA / D5133F2925695 RF shipped beyond 14 days / OTE EX 7/3/2026 #2336337NA N/A ALIA O NEILL VINAZU2TOPM 1 FEDEX1195267020170009457800873796629031 344928 7/6/2026 7/3/2026 #2336337NA N/A ALIA O NEILL TIEAZU2BBOTS 1 FEDEX1195267020170009457800873796629031 344929 7/6/2026
  4. CUSTOMER2026-07-07 12:58:09· email/email
    Hi Elaine, I'm confused by this decision, as it contradicts the guidance I received from your team throughout this process. When I initially requested an exchange, I was informed that the size I needed was low in stock and was given two options. I chose to repurchase the swimsuit immediately to secure my size before it sold out, exactly as your team recommended. After I placed the new order (#2347631NA), I emailed your team and received the following confirmation: "We completely understand why you chose to repurchase the suit in the correct size to ensure it arrives in time for your trip. We can see the orders #2347631NA and #2336337NA, and you may absolutely proceed with returning the original purchase. Thank you for letting us know that you plan to ship the return on the 23rd. We appreciate your patience and are happy to assist in making this process as smooth as possible." Following those instructions, your team issued Return Authorization D5133F2925695, and I returned the original swimsuit with the understanding that it would be refunded. I also emailed once FedEx confirmed delivery, and at no point was I informed there was any issue with the timing of the return. Given the written approval from your team to proceed with the return after I repurchased the replacement suit, I respectfully ask that TRIANGL honor the original refund agreement for Order #2336337NA. While I appreciate your offer to make an exception by exchanging the item, I already own the replacement swimsuit because I purchased it based on your team's recommendation. An exchange does not resolve the issue, as I have already paid for the replacement and followed every step of the process exactly as instructed. I hope you'll reconsider and process the refund as originally approved. I appreciate your time and look forward to your response.
  5. AGENT2026-07-11 02:17:03· email/helpdesk
    Hi Alia, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. Thank you for your detailed email, and we're truly sorry for the confusion and frustration this situation has caused. We completely understand your concern, and we appreciate you taking the time to explain the timeline. We've reviewed your case carefully. We can see that you followed our recommendation to place a new order to secure the size you needed, and we appreciate you doing so. We'd just like to clarify that when your Return Authorization was approved, you advised that you would ship your return on June 23. Under our Returns Policy, approved returns must be received back at our warehouse within 14 days of the RA approval. However, our records show that your return was not shipped until June 30, which was beyond the approved return timeframe. That said, we appreciate that you followed our guidance by repurchasing the replacement swimsuit, and as a one-time exception, we're happy to honor your original request and proceed with the refund for Order #2336337NA. We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. We truly value you as our customer and appreciate your patience throughout this process. Thank you for bringing this to our attention and for working with us to resolve it. Kindest, Geelah
  6. AGENT2026-07-11 02:17:45· email/helpdeskINTERNAL
    shipped ebyond 14 days / OTE RF & REPURCHASE / SA Approved #2336337NA D5133F2925695 / NEW ORDER 2347631NA - OTE - NOT ELIGIBLE RF/EX
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