Re: Conversation with Lauren Blaes

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-07-29 19:49:05· chat/gorgias_chat
   Hello, I’m contacting you about an order I placed on July 19. It was shipped through FedEx on July 21 under tracking number 534900659440. My order number is: 2393021NA The most recent tracking scan was an “International shipment release – Import” in Memphis on July 23, and there have been no updates since then. Could you please open a shipment investigation or trace through your FedEx shipper account? FedEx may require the sender to initiate the formal investigation. Please also let me know how long the investigation will take and when TRIANGL will send a replacement if FedEx cannot locate the package.
2. AI_AGENT2026-07-29 19:49:15· chat/api
   Hi, welcome to TRIANGL! I can help with this, but we need you to log in first so we can view your order and check the shipment details for order 2393021NA.
3. CUSTOMER2026-07-29 19:57:14· chat/gorgias_chat
   Hello, I’m contacting you about an order I placed on July 19. It was shipped through FedEx on July 21 under tracking number 534900659440. My order number is: 2393021NA The most recent tracking scan was an “International shipment release – Import” in Memphis on July 23, and there have been no updates since then. Could you please open a shipment investigation or trace through your FedEx shipper account? FedEx may require the sender to initiate the formal investigation. Please also let me know how long the investigation will take and when TRIANGL will send a replacement if FedEx cannot locate the package.
4. AI_AGENT2026-07-29 19:57:22· chat/api
   Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected wait time is 1 minutes.
5. AGENT2026-07-29 19:57:48· chat/helpdesk
   Hi there, Lauren! I’m Kelly, and I'll be helping you today. :)
6. CUSTOMER2026-07-29 19:58:17· chat/gorgias_chat
   Thanks. Sorry for the trouble, but I'm hoping to have the suit by next weekend 8/8 for a trip.
7. AGENT2026-07-29 19:58:30· chat/helpdesk
   I know how worried you must be that your order hasn't arrived yet.
8. AGENT2026-07-29 19:58:44· chat/helpdesk
   I want to make sure you get the most accurate help for this. Our Orders Team is best equipped to handle these particular details. Rest assured your concern has been escalated and you should hear back from them within today.
9. CUSTOMER2026-07-29 19:59:18· chat/gorgias_chat
   Will this be via email?
10. AGENT2026-07-29 19:59:50· chat/helpdesk
    Yes, please give them 24 hours to get back to you. In the meantime, is there anything else that I can help you with?
11. AGENT2026-07-29 20:00:44· chat/helpdeskINTERNAL
    Hi, for your review. Thanks - order status. Hello, I’m contacting you about an order I placed on July 19. It was shipped through FedEx on July 21 under tracking number 534900659440. My order number is: 2393021NA The most recent tracking scan was an “International shipment release – Import” in Memphis on July 23, and there have been no updates since then.
12. CUSTOMER2026-07-29 20:00:47· chat/gorgias_chat
    I sent an email on Monday morning about this and was assured I would hear back and I didn't.
13. CUSTOMER2026-07-29 20:00:48· chat/gorgias_chat
    From: Customer Care <customercare@triangl.com> Date: Mon, Jul 27, 2026 at 9:00 AM Subject: New customer message on July 27, 2026 at 8:13 pm To: <leblaes@gmail.com> Dear Lauren, Thank you for your recent purchase. We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Anna
14. CUSTOMER2026-07-29 20:01:08· chat/gorgias_chat
    Can you just send me another one please.
15. AGENT2026-07-29 20:01:26· chat/helpdesk
    Kindly give them time to get back to you as they are still waiting for the courier update
16. AGENT2026-07-29 20:02:25· chat/helpdesk
    We understand the impact of this delay on your plans and assure you that we are taking immediate steps. Your concern is best handled by the Orders Team, I'm really so sorry.
17. AGENT2026-07-29 20:03:58· chat/helpdesk
    Please let me know if there’s anything else I can help with before closing the chat.
18. CUSTOMER2026-07-29 20:04:18· chat/gorgias_chat
    Is there a phone number where I can actually talk to someone>
19. AGENT2026-07-29 20:04:40· chat/helpdesk
    We currently do not have a phone support, but we do have 24/7 Live Chat and Email which we treat very seriously and aim to get back to all customers as soon as we can.
20. AGENT2026-07-29 20:06:28· chat/helpdesk
    Anything else that I can hep you with?
21. CUSTOMER2026-07-29 20:06:45· chat/gorgias_chat
    Is there a ticket number to reference this chat session? Since this chat will be disconnected I will have to start over again tomorrow.
22. AGENT2026-07-29 20:07:00· chat/helpdesk
    Sure, here 233001657
23. AGENT2026-07-29 20:08:16· chat/helpdesk
    Do you have any other concerns that I can help you with?
24. CUSTOMER2026-07-29 20:08:33· chat/gorgias_chat
    Just a second
25. AGENT2026-07-29 20:09:02· chat/helpdesk
    Okay
26. CUSTOMER2026-07-29 20:10:43· chat/gorgias_chat
    I've opened a ticket with FedEx and they do not have an update. According to ChatGPT, the order is likely lost.
27. AGENT2026-07-29 20:12:13· chat/helpdesk
    I appreciate you for checking it with them. Will relay this message to the Orders Team as well.
28. CUSTOMER2026-07-29 20:15:39· chat/gorgias_chat
    So at best I won't hear back for 24 hours, since it's likely lost I'll need to reorder it, it typically takes 3-5 business days to ship, which at best means it might arrive by the end of next week. All of this for $20 shipping and then having my email ignored.
29. CUSTOMER2026-07-29 20:16:01· chat/gorgias_chat
    Please communicate with the "orders" team that I would like my shipping charge refunded.
30. CUSTOMER2026-07-29 20:17:11· chat/gorgias_chat
    I'll check back tomoorw.
31. AGENT2026-07-29 20:17:24· chat/helpdesk
    As much as I would love to assist you on this matter, we have limited access in our end. We have restrictions and only the Orders Team can communicate with the courier. However, rest assured that everything has been relayed.
32. AGENT2026-07-29 20:17:59· chat/helpdesk
    Thank you so much for understanding.
33. AGENT2026-07-29 20:18:09· chat/helpdesk
    If any other questions arise, please feel free to contact us at any time. xx.
34. CUSTOMER2026-07-29 20:18:29· chat/gorgias_chat
    okay.
35. CUSTOMER2026-07-29 20:19:42· chat/gorgias_chat
    One more question, what hours does the orders team work? Is it east coast time?
36. AGENT2026-07-29 23:45:33· email/helpdesk
    Dear Lauren, Thank you for your recent purchase. I'm Bernadette from TRIANGL's Orders Team and I will be assisting you. We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Bernadette x
37. AGENT2026-07-29 23:47:53· email/helpdeskINTERNAL
    If no update by Aug 1, please follow up. #2393021NA | 534900659440 Stuck in Memphis since Thursday, 23/07/2026 Request #SFC41045187 created.
38. CUSTOMER2026-07-30 23:46:55· chat/gorgias_chat
    Hello, I’m contacting you about an order I placed on July 19. My order number is: 2393021NA The most recent tracking scan was an “International shipment release – Import” in Memphis on July 23, and there have been no updates since then. It was shipped through FedEx on July 21 under tracking number 534900659440. I chatted yesterday and asked for help. The ticket number referencing the chat session is 233001657. I was told I would hear back today and I have heard nothing. This is the second time I have been told I would hear back and I get no information, no help and I feel like I am being ignored.
39. CUSTOMER2026-07-30 23:48:59· chat/gorgias_chat
    Hello?
40. CUSTOMER2026-07-30 23:50:13· chat/gorgias_chat
    I'm past my expected delivery date --------------------------------------- Order: #2393021NA Fulfillment: #2393021NA-F1 Item names: VINCA - LOKO Sparkle Triangle Bikini Top - S, LOKO Sparkle Bikini Bottom - XS / Tie-side / Cheeky Tracking number: 534900659440 Order placed: 7/19/2026, 3:12:49 PM Shipping address: 3001 Hillsborough St, 258, Raleigh, NC, 27607
41. AGENT2026-07-30 23:50:13· chat/gorgias_chat
    TRIANGL uses Fedex for all orders. We generally deliver all orders within 3-5 working days. There may be the occasional delay due to Customs Clearance processes which are out of our control. Please allow a few more business days for the order to reach you.
42. AGENT2026-07-30 23:50:13· chat/gorgias_chat
    Was this helpful?
43. CUSTOMER2026-07-30 23:50:13· chat/gorgias_chat
    No, I need more help
44. AGENT2026-07-30 23:50:13· chat/gorgias_chat
    Connecting you to our team. We will be with you soon.
45. CUSTOMER2026-07-30 23:57:47· chat/gorgias_chat
    Is there anyone to help
46. CUSTOMER2026-07-31 00:01:02· chat/gorgias_chat
    Just marking the time which is 800 pm EDT. I joined the chat at 752 pm.
47. CUSTOMER2026-07-31 00:11:15· chat/gorgias_chat
    Hello?
48. CUSTOMER2026-07-31 00:18:08· chat/gorgias_chat
    It has been 25 minutes and no respone!
49. CUSTOMER2026-07-31 00:24:00· chat/gorgias_chat
    More than 30 minutes.
50. AGENT2026-07-31 00:26:06· chat/helpdeskINTERNAL
    7/30/2026, 10:23 PM FedEx Case# SFC41110618 - Tracking Good Afternoon Anna, I am so sorry please can you provide the full delivery address as Triangl is not mentioned as the sender or receiver of these goods. I am so sorry this is just to confirm for GDPR then we can raise a case. For detailed tracking and to manage all your shipment requirements, please visit our website ww
51. AGENT2026-07-31 00:27:23· chat/helpdesk
    Dear Lauren, Thank you for your patience, and we sincerely apologize for the delay in providing an update. We wanted to let you know that FedEx has requested a detailed description of your shipment as part of their search process. We have already provided them with the requested information, and we are currently waiting for their response. We understand how important it is to receive your order, and we're closely monitoring the situation. As soon as we hear back from FedEx, we'll update you right away. Thank you for your continued patience and understanding. We truly appreciate it. Kindest, Bernadette x
52. CUSTOMER2026-07-31 00:28:32· chat/gorgias_chat
    Thank you, I need the swimsuit by next weekend.
53. CUSTOMER2026-07-31 00:28:56· chat/gorgias_chat
    Can you ship another one to me please and if I ever get the first one I will return it.
54. AGENT2026-07-31 00:37:26· email/helpdesk
    Dear Lauren, Thank you for letting us know, and we're so sorry to hear that you need the swimsuit by next weekend. We completely understand how disappointing and frustrating this situation must be. At this time, we're unable to send a replacement order while the shipment investigation with FedEx is still ongoing. We first need to wait for FedEx's resolution before we can determine the next steps. We sincerely apologize for the inconvenience and appreciate your patience while this is being investigated. Please know that we're monitoring the case closely, and as soon as we receive an update from FedEx, we'