Re: Didn’t receive swimsuit

Hi Cece, Thank you for reaching out to us. I'm so sorry to hear that your order hasn't arrived as expected. I completely understand how disappointing it is, especially when the expected delivery date has already passed. We've reached out to our courier to investigate the delay and request an update on the status of your shipment. We will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Jesselle X

If no update by July 26, pls FF up and make sure to check in with the CX too. Thanks! x #2373534NA | 530814994757 No movement since Tuesday, 6/30/26 Request #SFC40584659 created.

Hi Cece, You are more than welcome! We are glad to be of help. :) Please expect another email from us soon. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

FedEx UPDATE: 7/24/2026 3:23 PM FedEx Case# SFC40584659 - Tracking thank you for your email, I'm sorry you have had to contact us today regarding this , I have checked the tracking and I can see this shipment has not been scanned since 06/30 to assist us further please can you provide the information below. - what the goods are? - a description of packaging and any pictures of internal packaging (including any logos)? - Internal Packaging used? - make? - model? - serial number? - colour? - weight? - dimensions? - a picture of the item/s. - cost value of item (this must be cost invoice not customer sales invoice).

Hi Cece, Thank you for getting back to us. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we sent an email to FedEx about your order. They've requested us to provide a detailed description of the package and its contents, as well as the value, to help with the search. They are actively searching for your parcel, and we are now waiting for their next update. You can rest assured that we will continually make follow-ups until this is resolved to your satisfaction. We are working in the background for you. We will send you an update once we have a final solution to share with you. Please expect another email from us again soon. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Jesselle X

If no update by Jul 28, pls FF up and make sure to check in with the CX too. Thanks! x #2373534NA | 530814994757 For detailed searching Replied to FedEx Request #SFC40725187 created.

Hi Cece, You are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

FedEx update: 7/27/2026 3:50 PM FedEx Case# SFC40725187 - Tracking Good Morning Jeselle, Thank you for your email. Please accept my apologies for the lack of tracking this has received. I can see that this shipment has been returned back to yourselves. This was returned back on new tracking number 873931383782 and was delivered back to Triangle in the US. Hope this is of assistance to you.

Dear Cecelia, Thank you for your email. Upon checking, your parcel has been returned to us because FedEx made multiple delivery attempts to no avail. Once returned, we would normally process a refund for the item value, less a USD 20 administration fee. That said, we’d truly love the opportunity to turn this experience around for you. Instead of a refund, we’d be more than happy to reprocess your order and have it shipped out again at no additional cost. Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you. Kindest, Anna x