AGENT2026-07-17 23:30:22¡ email/helpdeskINTERNAL
Hi Returns Team,
Tonya reached out via IG. Forwarding for your assistance, please. Thank you x
> 2359921NA and hails4@gmail.com
> Hello, I recently ordered this swimsuit and was just about to wear it for the first time when I noticed the t was missing from the bottoms. This is extremely frustrating considering how much I paid for the swimsuit. Is there anyway I could possibly get some money off of it or what are some possibilities?
> Unfortunately, I cut off the tags before I even noticed, but I do still have them.
AGENT2026-07-18 01:31:36¡ email/helpdesk
Dear Tonya,
Thank you for reaching out to us. We're sorry to hear about the issue with your swimsuit. We understand how disappointing this must be, and we'd be happy to look into this for you.
Can you please share the following details:
Was the item machine washed?
Could you let us know your drying process? How did you dry your bikini?
Please briefly describe what you were doing when you noticed the damage or when it occurred.
We look forward to your next email.
Kindest,
Denise xx
AGENT2026-07-18 01:31:51¡ email/helpdeskINTERNAL
2359921NA dod June 15, 2026 ; linked
CUSTOMER2026-07-18 14:48:12¡ email/email
Hi-
I apologize if you didn't understand, but this is how it came. I was going
to wear it for the first time and noticed the t was missing from the
bottoms. The damage did not occur from me, it came this way. The item has
not been washed or dried at all, as I literally just took it out of the
package. Let me know if you have any other questions. Unfortunately as you
would understand, I'm very disappointed about this considering the amount I
paid.
AGENT2026-07-21 21:40:32¡ email/helpdesk
Hi Hailey,
Thank you for clarifying this!
At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before itâs sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you.
While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, weâd love to offer a one-time exception and send out a replacement!
Please confirm if you would like us to ship the new MENDE Pink Bikini Bottom - M / Standard / Cheeky.
A few things to keep in mind:
Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future.
The replacement will be shipped to the original address used at the time of purchase (unless youâd like it sent elsewhereâjust let us know!).
We look forward to your response!
Kindest,
Nikka
AGENT2026-07-21 21:41:35¡ email/helpdeskINTERNAL
OTE NON-CX FA EX: 2359921NA
Issue: Logo > Missing Letter / https://prnt.sc/PCsYpzmrRBJv
STAMEN2BBOTM 21
CUSTOMER2026-07-24 01:27:09¡ email/email
Hi-
Yes that sounds great! Thank you so much, it is extremely appreciated!!
AGENT2026-07-27 08:13:46¡ email/helpdesk
Dear Tonya,
Thank you for getting back to us.
I have filed a request to have your new MENDE Pink Bikini Bottom - M / Standard / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged bottoms, no need to send this back.
Your RA number for the replacement is: 2359921NAEX
Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you.
Kindest,
Crystel
AGENT2026-07-27 08:14:19¡ email/helpdeskINTERNAL
OTE NON CX FA EX 2359921NA / 2359921NAEX
EX PROCESSED July 27, 2026
NEW ORDER 2397387NA - NOT ELIGIBLE FOR RF/EX