CUSTOMER2026-07-23 15:58:33· chat/gorgias_chat
Hello. I had been hospitalized for several days after a car accident and did not have access to my cell phone until now. I did not order the replacement bottoms yet and the code for free shipping is no longer active. Would you please issue a new one for me? I will place the replacement order right away. I would massively appreciate it.
AI_AGENT2026-07-23 15:58:47· chat/api
Hi, welcome to TRIANGL! I’m sorry you’ve been dealing with that.
We do not issue discount or promo codes, and we do not run sales, so prices stay consistent year-round. We do occasionally run limited free shipping promotions, but they are not scheduled in advance and we cannot confirm or reissue them.
The best way to hear about any limited promotions first is our newsletter: [https://triangl.com/pages/newsletter-signup](https://triangl.com/pages/newsletter-signup)
We do offer flat-rate worldwide shipping, so you can order multiple bikinis under the one shipping fee.
CUSTOMER2026-07-23 15:59:37· chat/gorgias_chat
I am doing a return and replacement. I need a live operator.
AI_AGENT2026-07-23 15:59:52· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
I understand you’re working on a return and replacement, and you need a live operator. A team member will join shortly and will guide you through the next steps. Expected waiting time in chat is 1 min.
AGENT2026-07-23 16:00:45· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-07-23 16:01:54· chat/helpdesk
We're so sorry to hear that you were hospitalized. We hope you're feeling much better now, and we wish you a smooth and speedy recovery.
I will endorse and make a follow up on this matter with our Returns Team. May I know the order number, return request # (if requested through the website) and your email address, please?
CUSTOMER2026-07-23 16:02:14· chat/gorgias_chat
Hi Janis. The day I was issued the new code for return shipping i was in a bad accident and had just gotten a hold of my phone. The code I was given isn't valid any longer. Can your team generate a new one?
CUSTOMER2026-07-23 16:02:28· chat/gorgias_chat
Sure just a second
CUSTOMER2026-07-23 16:02:32· chat/gorgias_chat
Thisdorybrain@gmail.com
CUSTOMER2026-07-23 16:03:22· chat/gorgias_chat
The original order is #2366810NA.
AGENT2026-07-23 16:04:44· chat/helpdesk
Thanks for the details, Maya.
No worries, I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
CUSTOMER2026-07-23 16:05:43· chat/gorgias_chat
Much appreciated! Have a lovely rest of your day!
AGENT2026-07-23 16:06:52· chat/helpdesk
You're most welcome! Please feel free to chat with us again if you need more help. Thanks and enjoy the rest of your day! xx
AGENT2026-07-23 16:08:06· chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/228748317