11,901 tickets1-100

Re: Hi, I placed two separate orders with TRIANGL. I’d like to keep the bikini top from one order and t ...

Denise Erken · erkendenise@hotmail.com · Gorgias #230614154

closed
Opened
14 Jul 2026, 09:09
Closed
14 Jul 2026, 09:23
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozevipchannel-chat

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  1. CUSTOMER2026-07-14 09:09:28· chat/gorgias_chat
    Hi, I placed two separate orders with TRIANGL. I’d like to keep the bikini top from one order and the bikini bottoms from the other order, and return the remaining items. It’s the same color only different shape. Would that be possible? If so, could you please let me know how I should proceed? Thank you in advance!
  2. AI_AGENT2026-07-14 09:09:45· chat/api
    Hi, welcome to TRIANGL! Yes, that’s possible. For your two recent orders, you can keep the piece you want from each order and return the remaining items, as long as each order is submitted separately for approval and has its own RA number. How to proceed: * Submit each order separately through the returns portal: [https://triangl.com/a/returns](https://triangl.com/a/returns) * Once each return is approved, you’ll receive an RA number for each order by email * You can then send both approved returns in the same parcel * Please include both RA references inside the package so our warehouse can match each return correctly A quick note: for a refund, the full set from that order needs to be returned. If you’d like to keep the top from one order and the bottoms from the other, that works as long as the remaining items you return match the approved return request for each order.
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