i would like to make a purchase , but the delivery phone number I entered is not being recognized.
AI_AGENT2026-07-17 03:38:05· chat/api
I am sorry this is getting in the way of checking out. What error message are you seeing when you enter the phone number?
CUSTOMER2026-07-17 03:43:37· chat/gorgias_chat
"Enter a valid phone number "I'm getting this message and can`t make the purchase.
AI_AGENT2026-07-17 03:43:52· chat/api
I am sorry, Chizuko, that is frustrating when you are ready to check out. Please try these steps:
* Try a different browser such as Chrome, Safari, or Firefox
* Clear your cache and cookies
* Try another device such as a desktop instead of a phone
* Check your internet connection
If it still gives you that same phone number error after trying these, let me know and I can connect you with a team member who can help further.
Replies are sent through Open Doors, so they stay on the customer record.