CUSTOMER2026-07-22 23:56:03· email/email
Hi,
We just received the order and we are missing part of it. We did not receive the bottoms to the dark blue bathing suit and did not get a third pouch. I think the bottoms are supposed to come in it? Below is the order number. We are leaving for vacation on Sunday and this was ordered for the trip for my daughter. Can you please expedite it getting here?
Order #2392080NA
AGENT2026-07-23 03:59:11· email/helpdesk
Dear Lauren,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Bernadette
CUSTOMER2026-07-23 15:31:09· email/email
Hi,
The fedex bag was fully intact when we got the order. We just did not receive the whole order. Pictures of items received below. We are missing the blue bottoms. Only received the top of the blue bathing suit and did not receive the bottoms or a pouch for that suit.
AGENT2026-07-23 15:42:14· email/helpdesk
Hi Lauren,
Thanks for getting back to us as quickly as you did and for sending these images through!
We do not want you to wait longer while we're investigating this case with our shipper and warehouse. We'd be more than willing to send you a replacement for the missing BANC Blue Bikini XS Tie-Side Cheeky Bottom instead!
If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your new details below:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Looking forward to your confirmation so we can get this sorted for you quickly.
Kindest,
Jesselle X
CUSTOMER2026-07-23 15:46:13· email/email
Hi,
Thank you so much for handling so quickly! Yes! The previous address is the correct shipping address.
27 Blythewood Road
Baltimore, MD 21210
AGENT2026-07-23 15:59:11· email/helpdesk
Dear Lauren,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2395363NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Jesselle
CUSTOMER2026-07-23 16:51:08· email/email
Thank you so much!
Lauren
AGENT2026-07-23 17:29:00· email/helpdesk
Hi Lauren,
You are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X