CUSTOMER2026-07-31 10:50:16· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Olivia
Lastname:
Ridge
Email:
oridge14@gmail.com
Phone:
15132922508
Ordernumber:
2392582NA
Body:
Hi my package hasn't been delivered yet and so I
contacted FedEx who did an investigation and determined that the
package was lost. They told me to inform you all so you could
submit a claim with them and then (hopefully) get my package sent
back out again.
The FedEx tracking number of my order is 534900658671, which
doesn't display the lost status but they told me to provide you
with the case number where they did the research to reference
them confirming it is lost. The case number is C-251204194.
The order that was being shipped was a replacement for one I had
ordered and had an issue with. Will you all be able to resend the
package?
Thanks for your help!
-----------------------------------------------------------------
You can enable spam filtering for contact forms in online store
preferences.
-----------------------------------------------------------------
AGENT2026-07-31 11:29:15· email/helpdesk
Dear Olivia,
Thank you for your recent purchase. I'm Jesselle from TRIANGL's Orders Team and I will be assisting you.
We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Jesselle X
AGENT2026-07-31 11:29:48· email/helpdeskINTERNAL
If no update by Aug 2, please follow up.
#2392582NA | 534900658671
Stuck in Memphis since Wednesday, 7/22/26
Request #SFC41203375 created.
AGENT2026-08-02 14:34:40· email/helpdeskINTERNAL
7/31/2026 7:44 PM
FedEx Case# SFC41203375 - Tracking
https://prnt.sc/svtmCe2dtepl
I am sorry to advise that as the goods were last scanned on 22/07/26, the following is needed to assist with searches:
What the goods are including make/ model/ serial numbers
How would the contents be described to an untrained eye?
An image of the contents if possible
Packaging description including any branding/ logos/ tape/ stickers
Weight & dimensions of the package
Cost value (not sales value)
AGENT2026-08-02 14:34:52· email/helpdeskINTERNAL
Jesselle (1 Aug 1806):
Details Sent
Request #SFC41263894 created.
AGENT2026-08-02 14:36:26· email/helpdesk
Dear Olivia,
This is Trish from Triangl's Orders team with an update about your concern.
We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay.
As promised, we sent an email to FedEx about your order. They've requested that we provide a detailed description of the package and its contents, as well as the value, to help with the search. They are actively searching for your parcel, and we are now waiting for their next update.
You can rest assured that we will continually make follow-ups until this is resolved to your satisfaction. We are working in the background for you.
We will send you an update once we have a final solution to share with you. Please expect another email from us again soon.
If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible.
Kindest,
Trish
AGENT2026-08-02 14:37:30· email/helpdeskINTERNAL
If no update by Aug 04, pls FF up and make sure to check in with the CX too. Thanks! x
#2392582NA | 534900658671
Stuck in Memphis since Wednesday, 7/22/26
For detailed searching >>> FedEx Case# SFC41263894
CUSTOMER2026-08-02 15:58:59· email/email
Sounds good thanks for the update! They asked me the same and then let me
know they did an extensive search and it was lost, but I didn't know any
details about the markings that may have been on the box, so maybe any
description about that will help them more :)
Thanks again!
AGENT2026-08-02 16:09:20· email/helpdesk
Dear Olivia,
Thank you so much for your reply and for letting us know what FedEx shared with you.
We appreciate you passing that along. We've already provided FedEx with a detailed description of the parcel to assist with their investigation. Hopefully, this will help them locate the package or allow them to move the case forward as quickly as possible.
We'll continue to follow up with FedEx and keep you updated as soon as we receive any new information or a final resolution. Thank you so much for your patience while we work through this with them.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
AGENT2026-08-02 16:09:28· email/helpdeskINTERNAL
If no update by Aug 04, pls FF up and make sure to check in with the CX too. Thanks! x
#2392582NA | 534900658671
Stuck in Memphis since Wednesday, 7/22/26
For detailed searching >>> FedEx Case# SFC41263894
CUSTOMER2026-08-04 10:31:30· email/email
Hello,
Any update on this? Trying not to lose track of this as summer's coming to
a close and I'd love to get the suit before it ends :)
AGENT2026-08-04 11:10:34· email/helpdesk
Dear Olivia,
First of all, thank you for your patience in waiting thus far for any feedback from us.
After further investigation by our courier, we're sad to report that your order #2392582NA is determined to be lost in transit. We know how excited you must be for your order and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost.
If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
We await your reply!
Kindest,
Anna x
CUSTOMER2026-08-04 11:22:54· email/email
No problem, thanks for the update.
Yes, shipping to the same address would be great! To confirm, the address
is:
35 Folly Road Blvd, Unit 164
Charleston, SC 29407
Thanks again!
AGENT2026-08-04 11:41:36· email/helpdesk
Dear Olivia,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2401324NA, and it's for the following:
Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna