CUSTOMER2026-07-14 21:07:14· email/email
Hello I'm having trouble locating or knowing what's up with my order.
Order number: #2378758NA
Thanks
AGENT2026-07-15 02:45:14· email/helpdeskINTERNAL
#2378758NA
RTS AWB 439733143512
Delivered
Friday, 7/10/2026 at 2:36 pm
Signed for by: C.Celi
Consulting Ms. Yvonne
AGENT2026-07-15 03:25:17· email/helpdesk
Dear Andrea,
Thank you for reaching out to us.
Upon checking, your order #2378758NA has been returned to us because FedEx made multiple delivery attempts to no avail. Once returned, we would normally process a refund for the item value, less a USD 20 administration fee.
That said, we’d truly love the opportunity to turn this experience around for you. Instead of a refund, we’d be more than happy to reprocess your order and have it shipped out again at no additional cost.
Shall we send it to the same address or to an alternative address where someone available can receive the parcel?
If you would like to update the shipping details, kindly provide them using the format below:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc / if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery.
If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable.
We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you.
Kindest,
Bernadette x
CUSTOMER2026-07-15 06:30:55· email/email
Hi thank you for getting back to me!
I would like for you to please send the order back to me to the same address and if possible, do not requiere a signature. I've ordered multiple times from here before and I'm unsure why this is the first order ever that needs a signature.
Thank you,
wrote:
Dear Andrea,
Thank you for reaching out to us.
Upon checking, your order #2378758NA has been returned to us because FedEx made multiple delivery attempts to no avail. Once returned, we would normally process a refund for the item value, less a USD 20 administration fee.
That said, we'd truly love the opportunity to turn this experience around for you. Instead of a refund, we'd be more than happy to reprocess your order and have it shipped out again at no additional cost.
Shall we send it to the same address or to an alternative address where someone available can receive the parcel?
If you would like to update the shipping details, kindly provide them using the format below:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc / if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx's local policies and the driver's discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery.
If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable.
We truly appreciate your patience and understanding throughout this process, and we'll do our best to make the redelivery experience much smoother for you.
AGENT2026-07-15 09:23:57· email/helpdesk
Dear Andrea,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2390296NA, and it's for the following:
Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
Once tracking becomes active, we'll submit a request to the courier on your behalf to deliver the parcel without requiring a signature. Kindly note that approval of this request and the final delivery handling will still be subject to the courier's local policies and the driver’s discretion.
Please note that neither the courier nor Triangl can be held liable in the event of loss or theft.
If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna x