31,919 tickets1-100

Re: Order #2370648NA - in relation to Ticket #229334127

Vanessa Adams 路 adamsvanessa2250@gmail.com 路 Gorgias #229996093

closed
Opened
9 Jul 2026, 15:52
Closed
23 Jul 2026, 06:33
Assignee
Crystel - Returns Team
Order
2395178
returnsreturns_follow-upreturns_tier 2trianglchasing-no-replypotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-09 15:52:57路 email/email
    Hello Triangl Team, I recently received a swimsuit from your store, and after washing it once before wearing (as recommended), I noticed yellow staining on the fabric. Photos are attached. Since no other items in the same wash load were affected, I believe this is a manufacturing defect or fabric issue. I understand the tag and hygienic liner have been removed, which I know is standard for swimwear returns, but I wanted to flag that this issue was present before I ever wore the suit, and it appeared as a direct result of following the washing recommendation. Given the circumstances, I'm hoping you can make an exception and offer a refund or exchange for a replacement. Please let me know what information you need from me to move forward. This is for Order #2370648NA.
  2. AGENT2026-07-13 07:53:08路 email/helpdesk
    Dear Vanessa, Thank you for reaching out and for sending through the photos. We're very sorry to hear that you noticed yellow staining on your swimsuit after washing it for the first time, especially before having the chance to wear it. We appreciate the detailed explanation you've provided regarding the wash and understand why this would be concerning, particularly since the issue appeared after following the care instructions and no other items in the same load were affected. We've received your request and would be happy to take a closer look into this for you. Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? How did you dry the bikini? From there, we will assess if we can accommodate your request. Kindest, Crystel
  3. AGENT2026-07-13 07:53:12路 email/helpdeskINTERNAL
    T2-CLARIF 2370648NA
  4. CUSTOMER2026-07-18 05:58:49路 email/email
    Hi Crystel, I hand washed the item with cold water using mild soap and laid the bikini flat to air dry. Appreciate your help.
  5. AGENT2026-07-21 10:43:53路 email/helpdesk
    Dear Vanessa, Thank you for getting back to us. We are truly sorry to hear about the condition of your bikini. We take great pride in our product quality, and each item undergoes thorough quality control before being shipped. However, in rare instances of defects, we are committed to providing a prompt replacement. We would like to send you the VINCA - SKY HIGH Blue Triangle Bikini Top S / Bottom M / Tie-side / Cheeky to the same shipping address as your original order. Just a little headsup: we cannot change the shipping address due to sales tax regulations in various states. We look forward to your confirmation. Kindest, Crystel
  6. AGENT2026-07-21 10:44:03路 email/helpdeskINTERNAL
    NON CX FA EX 2370648NA
  7. CUSTOMER2026-07-22 00:10:00路 email/email
    That would be great, thank you!
  8. AGENT2026-07-23 06:33:25路 email/helpdesk
    Dear Vanessa, Thank you for getting back to us. I have filed a request to have your new VINCA - SKY HIGH Blue Triangle Bikini Top S / Bottom M / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged set, no need to send this back. Your RA number for the replacement is: 2370648NAEX Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you. Kindest, Crystel
  9. AGENT2026-07-23 06:33:50路 email/helpdeskINTERNAL
    NON CX FA EX 2370648NA / 2370648NAEX EX PROCESSED July 23, 2026 NEW ORDER 2395178NA
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