CUSTOMER2026-07-02 13:46:41Ā· email/email
Hi there this bathing it showed up and the color is not even close to what it looks like online I do not expect to have to pay for shipping returns. I would like to be returned in full everything that I paid. If you want me to do an exchange, I'm happy to look for another bathing suit, but it's only allowing me to exchange for the exact same bathing suit, which is ridiculous. Feel free to email me a way to exchange for something different. I'm happy to buy a different bathing suit, but I am not OK with spending any money when it didn't come in the same color pink as it is on the website. That is false advertising.
Allison
AGENT2026-07-02 14:07:25Ā· email/helpdesk
Dear Allison,
Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here.
Iāll transfer you over to them right away. Kindly expect a reply soon!
Kindest,
Jesselle
AGENT2026-07-07 08:48:19Ā· email/helpdesk
Hi Allison,
Thank you for reaching out, and I'm sorry to hear that you're disappointed with the swimsuit you received. I completely understand how frustrating it is when an item doesn't match your expectations, especially when you were looking forward to a specific color.
To help us investigate this further, could you please send us a few photos of the swimsuit you received? If possible, we'd appreciate:
A photo of the swimsuit laid flat in natural lighting.
A close-up of the color.
A photo of the item's tag, if it's still attached.
We'll review the photos with our team to determine whether there may be a manufacturing or listing issue.
Kindest,
Joanna
AGENT2026-07-14 12:16:17Ā· email/helpdesk
Dear Allison,
I hope this email finds you well. Weāre reaching out to follow up on our previous email regarding the concern about your bikini and wanted to please remind you that weāre awaiting your response to proceed further.
Please be advised that if we donāt hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and weāll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Kiara
CUSTOMER2026-07-14 17:00:33Ā· email/email
Hi there I am on Nantucket for work. I can send this when I get back this
weekend.
Most places just have a return label sent. The process is lengthy so its
hard to stay on top of while having huge work requirements. I will do the
leg work as soon as Im back. The suit is just as it arrived. I didnt even
try it on because I didnt like the color.
AGENT2026-07-18 04:24:27Ā· email/helpdesk
Hi Allison,
Thank you for your update, and we completely understand. We hope your work trip to Nantucket is going well.
We're sorry for the experience and any inconvenience this return process has caused. This is certainly not the experience we want our customers to have, and we appreciate you taking the time to keep us informed despite your busy schedule.
There's no problem at allāplease send the return once you're back this weekend and have the opportunity to do so.
Once you've shipped the return, please reply to this email with a copy of your return postage receipt, including the tracking number and carrier used. This will allow us to keep an eye on your return while it's in transit and help ensure everything is processed as smoothly as possible once it arrives at our warehouse.
We truly appreciate your patience and understanding, and we look forward to hearing from you once you've had a chance to send the package. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.
Kindest,
Reena
AGENT2026-07-18 04:25:17Ā· email/helpdeskINTERNAL
2369285NA / CE2D422951525
Approved 7/7/26