Re: Your TRIANGL order #2381053NA| AWB 532552710640

Dear Amanda, Thank you for reaching out. We've been informed by FedEx that your parcel was delivered to their sorting location at 3759 AHUKINI RD. You may contact them on 13 26 10 and use your tracking number 532552710640 as reference for updated delivery instructions or preferred pick-up date and time. We are terribly sorry for the confusion. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.

Dear Amanda, Thank you for getting back to us. I'm so sorry to hear that the FedEx location is so far from you. I completely understand how inconvenient and frustrating this must be, especially if you weren't expecting to have to collect the parcel yourself. For our customers' protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and shipping confirmation emails, I completely understand how this may have been easy to miss. If you're unable to collect the parcel yourself, there may be a few alternative options available, subject to FedEx's local policies and the current status of your shipment. These may include: Authorizing another person to collect the parcel from the FedEx facility on your behalf. Requesting a redelivery to your original address. Requesting delivery without a signature requirement (if approved by FedEx). Please note that if this request is approved, TRIANGL and FedEx cannot be held responsible should the parcel be lost or stolen after delivery. Updating the delivery address to another location within the same state and country where someone will be available to sign for the parcel. If you let us know which option you would prefer, we'd be happy to contact FedEx on your behalf to see what can be arranged. Please note that all requests are subject to FedEx's approval and local operating procedures. We look forward to hearing from you. Kindest, Trish

Dear Amanda, Thank you for letting us know. We'll be happy to submit a request to FedEx to see if they can redeliver your parcel without a signature requirement before July 22. Please note that this request is subject to FedEx's approval and local delivery policies. If approved, TRIANGL and FedEx cannot be held responsible should the parcel be lost or stolen after delivery. Just a quick heads-up: our FedEx point of contact doesn't operate on weekends, so they'll receive our request and relay it to their local team on Monday or Tuesday. As soon as we receive an update from FedEx, we'll let you know. We completely understand you're hoping to receive your parcel before you travel, and we'll do everything we can to assist. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

If no update by July 21, pls FF up and make sure to check in with the CX too. Thanks! x #2381053NA| 532552710640 Cx unable to collect the parcel from the FedEx facility as it is too far away This is across the island. Non-signature redelivery submitted If possible, before 22 July 2026 Request #SFC40139593 created.

FedEx UPDATE: 7/20/2026 3:22 PM FedEx Case# SFC40139593 - Shipment Change > Reattempt https://prnt.sc/J-rn9T1Cmgip I'm sorry the consignment has not been delivered. I have opened case reference C-249723142 and contacted the station asking if the consignment can go back out for delivery and be left without a signature. I will update you by 8:15 tomorrow.

Dear Amanda, This is Trish from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order. They opened a case with their local delivery station under case reference C-249723142 to check whether your parcel can be redelivered without requiring a signature, as requested. They're currently reviewing the request and have advised that they'll provide us with an update by tomorrow. As soon as we hear back from them, we'll let you know right away. Please know we’ll continue to monitor this and follow up until it’s resolved for you. You can rest assured we’re working on this in the background and will update you as soon as we have an update to share. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish x

If no update by July 22, pls FF up and make sure to check in with the CX too. Thanks! x #2381053NA| 532552710640 Cx unable to collect the parcel from the FedEx facility as it is too far away This is across the island. Non-signature redelivery submitted If possible, before 22 July 2026 FedEx Case# SFC40139593 / C-249723142 <--- Ongoing case

FedEx UPDATEs: 7/20/2026 3:22 PM FedEx Case# SFC40139593 - Shipment Change > Reattempt https://prnt.sc/J-rn9T1Cmgip I'm sorry the consignment has not been delivered. I have opened case reference C-249723142 and contacted the station asking if the consignment can go back out for delivery and be left without a signature. I will update you by 8:15 tomorrow. 7/21/2026, 8:22 AM FedEx Case# SFC40139593 - Shipment Change > Reattempt https://prnt.sc/k1lqXmb1OnCe I'm sorry the station have raised a return for the consignment due to it being undeliverable. I am currently asking the team if this can be stopped and the original requested honoured. I will continue to monitor this and update you by 8:15 tomorrow. 7/21/2026 11:14 PM FedEx Case# SFC40139593 - Shipment Change > Reattempt https://prnt.sc/cKnBc0RH6M6K I am currently waiting for the station to come back to me. I will continue to monitor and update you by 12pm tomorrow. 7/24/2026 5:36 PM FedEx Case# SFC40139593 - Shipment Change > Reattempt https://prnt.sc/MEy0fb066m1s I am very sorry this shipment has sadly already been returned on tracking number 874634205820. The shipment was signed for on the 21/07/26 at 08:43hrs and was signed for by A.Andres. Please accept my apologies for all the inconvenience this has caused. This case will now be closed on our system but will be re-opened pending further contact from you. If you have any further queries relating to this, please do not hesitate to contact us via FedEx Support Hub.

Dear Amanda, First of all, thank you for your patience in waiting thus far for any feedback from us. Unfortunately, FedEx was unable to arrange a redelivery, and the parcel ended up being returned to us. Under our standard policy, once a returned parcel is received back at our warehouse, we process a refund for the item value, less a USD 20 administration fee. However, we'd really love the opportunity to turn this experience around for you. We'd be more than happy to reprocess your order at no additional cost. Would you like us to ship it to the same address, or would you prefer an alternative address where someone will be available to receive and sign for the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. Please note that we are only able to reprocess a returned order once. If the reprocessed shipment is also returned to us, or if you choose not to proceed with the reprocessing, we will issue a refund for the item value, less a USD 20 administration fee. Please also note that the original shipping fee is non-refundable. We look forward to hearing how you'd like to proceed. Kindest, Trish

Dear Amanda, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2396492NA to be shipped to: Amanda Aronson 16301 Winchester Club Dr Meadow Vista, CA 95722 United States +1 530-305-2602 Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Once tracking becomes active, we'll submit a request to the courier on your behalf to deliver the parcel without requiring a signature. Kindly note that approval of this request and the final delivery handling will still be subject to the courier's local policies and the driver’s discretion. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish