Re: Your request # D69E292951454: Pending Approval
Kate Barnard · katebarnard19@icloud.com · Gorgias #228864492
closed
Opened
2 Jul 2026, 12:49
Closed
7 Jul 2026, 08:20
Assignee
Jetz - Returns Team
returnsreturns_approvedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-02 12:49:28· email/email
I need to exchange the top for a S++ and keep the bottoms as is.
AGENT2026-07-07 08:20:37· email/helpdesk
Dear Kate,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We are confirming your exchange request and have approved the exchange for the following items:
Returning: POPPY - PEACH SORBET Neoprene Balconette Bikini Top M
(Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.)
Exchanging For: POPPY - PEACH SORBET Neoprene Balconette Bikini Top S++
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: D69E292951454
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Jetz
AGENT2026-07-07 08:20:41· email/helpdeskINTERNAL
EX #2362332NA D69E292951454
POPPEATOPSPP 102
APPROVED 7/7/2026
Replies are sent through Open Doors, so they stay on the customer record.