Hello Triangl Team,
I'm writing to follow up on a return I shipped back more than 14 days ago,
which I understand has still not been processed.
Here are the details for your reference:
- Return Authorization (RA) Number: #EC1D0A2935331
- Return shipping date: 15/06/2026
- Tracking code: ryKm2fGbIgpI43uDA
According to the tracking information, the parcel has already left the
origin international logistics center, so the return is clearly in transit
/ has been processed on your side.
I have attached the shipping receipts as proof of shipment.
Could you please confirm the current status of my return and let me know
when I can expect my refund to be issued?
Thank you in advance for your help.
AGENT2026-07-11 15:39:07· email/helpdesk
Hi Valeria,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Have a great day!
Kindest,
Lynn
AGENT2026-07-11 15:39:31· email/helpdeskINTERNAL
FOR PROCESSING #2352043NA EC1D0A2935331
TN LX308405279ES ADD: 7/09/26