Emma Godard · emmagdrd@gmail.com · Gorgias #231218727
closed
Opened
17 Jul 2026, 19:42
Closed
17 Jul 2026, 21:57
Assignee
Denise - Returns Team
returnsreturns_processedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-17 19:42:44· email/email
Hello,
Hope you're doing okay
I shipped back my previous order to the Netherlands from France. When I tracked down my shipment to see if it's arrived to your warehouse, it's said that it arrived last week.
How and when will I be updated on my refund please ? Because I did not have any news from you yet. Could you confirm that you received it ?
Thank you in advance
My order was : 2351994NA
AGENT2026-07-17 21:57:35· email/helpdesk
Dear Emma,
Thank you for your message and for your follow-up.
We're pleased to inform you that we've received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Denise xx