hi Triangl I'm reaching out regarding my recent purchase. I was packing up my new swimsuit in the complementary triangle bag and all of a sudden the zipper malfunctioned and now I cannot open my bag and the swimsuit is inside of it.
I would be devastated to have to rip open my complementary triangle bag that comes with purchase because I use this on the daily
I would be extremely thrilled if you could help me out with this because I never had this problem with my other triangle swim suit at
AGENT2026-07-09 10:56:16· email/helpdesk
Dear Bella,
Thank you for reaching out, and we're very sorry to hear about the issue with your TRIANGL bag. We completely understand how frustrating this must be, especially when the bag is something you use regularly and your swimsuit is currently stuck inside.
We'd be happy to look into this for you. Could you please provide the following details so we can locate your order and further assess the issue?
Order Number
Full Name
Shipping or Billing Address
Email Address used for the order
Phone Number
Style and Size(s) purchased
Additionally, would you be able to send us a few photos of the bag and the zipper issue? If possible, please include close-up images showing the malfunction so we can better evaluate the concern.
Once we receive the requested information and photos, we'll be happy to review this further and assist you with the next steps.
We look forward to hearing from you.
Kindest,
Crystel
AGENT2026-07-09 10:58:43· email/helpdeskINTERNAL
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AGENT2026-07-12 10:31:36· email/helpdesk
Dear Bella,
Thank you for reaching out, and we're very sorry to hear about the issue with your TRIANGL bag. We completely understand how frustrating this must be, especially when the bag is something you use regularly and your swimsuit is currently stuck inside.
We'd be happy to look into this for you. Could you please provide the following details so we can locate your order and further assess the issue?
Order Number
Full Name
Shipping or Billing Address
Email Address used for the order
Phone Number
Style and Size(s) purchased
Additionally, would you be able to send us a few photos of the bag and the zipper issue? If possible, please include close-up images showing the malfunction so we can better evaluate the concern.
Once we receive the requested information and photos, we'll be happy to review this further and assist you with the next steps.
We look forward to hearing from you.
Kindest,
Crystel
AGENT2026-07-19 10:37:31· email/helpdesk
Dear Bella,
Thank you for reaching out, and we're very sorry to hear about the issue with your TRIANGL bag. We completely understand how frustrating this must be, especially when the bag is something you use regularly and your swimsuit is currently stuck inside.
We'd be happy to look into this for you. Could you please provide the following details so we can locate your order and further assess the issue?
Order Number
Full Name
Shipping or Billing Address
Email Address used for the order
Phone Number
Style and Size(s) purchased
Additionally, would you be able to send us a few photos of the bag and the zipper issue? If possible, please include close-up images showing the malfunction so we can better evaluate the concern.
Once we receive the requested information and photos, we'll be happy to review this further and assist you with the next steps.
We look forward to hearing from you.
Kindest,
Crystel
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