[Global-e Merchant Support - Request received] ''Urgent - Klarna dispute GE11971568505HK / #2319337NA (dispute id: 560773333160173)''

##- Please type your reply above this line -## A new ticket (5814469) has been created from the Dispute Center. To add additional comments, reply to this email. ---------------------------------------------- Innovation disputes center, Jun 22, 2026, 14:33 GMT+3 Hello team, The customer is disputing their Klarna (payment provider) due to not receiving a refund for their returned goods. Order Number: GE11971568505HK Merchant Order ID: #2319337NA Date of return 2026-05-04 Shipping company Posten Tracking ID UK015118641NO **Kindly confirm the return status of the order and initiate the refund promptly, if applicable. Processing the refund will automatically close the dispute.** Alternatively, you may choose to defend the dispute by providing any relevant information or supporting documentation. If no additional information is received before the deadline, any available information on file will be submitted to Klarna as part of the dispute defense. **IMPORTANT:** this is time-sensitive. If we do not hear back before the Klarna deadline, Klarna may cancel the item/order in favor of the customer - In addition, Global-e may refund to resolve the dispute. Note: Any fiscal penalties applied by the payment processor will be applied to your monthly reconciliation. Many thanks, Varvara GE Disputes Team  -------------------------------- This email is a service from Global-e Merchant Support. [47M7VX-XVKP4]

##- Please type your reply above this line -## The ticket (5814469) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Customer Services, Jun 22, 2026, 17:10 GMT+3 Hi Team, Thank you for your reply. We will await the update.