Re: EXCHANGE #2359410NA, RA 3272832947668

Dear Gianna, We are reaching out regarding your Exchange request for order #2359410NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back and needed? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Joanna

CLARIFICATION EXCHANGE #2359410NA 3272832947668 EX top approved, recvd full set in WH 7/13/2026 #2359410NA 3272832947668 GIANNA M NAVARRETTE TIEBAN2BBOTS 1 USPS4209457823079500114194816189300479 347144 7/14/2026 7/13/2026 #2359410NA 3272832947668 GIANNA M NAVARRETTE VINBAN2TOPS 1 USPS4209457823079500114194816189300479 347145 7/14/2026

Dear Gianna, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the items you returned for order 2359410NA and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joan

Hi Gianna, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We reached out to you regarding your Exchange request for order #2359410NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back and needed? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Jetz