49,998 tickets1-100

Re: Order #2396633NA

Grace Christman ¡ grace31415@gmail.com ¡ Gorgias #234624042

closed
Opened
10 Aug 2026, 02:41
Closed
11 Aug 2026, 08:43
Assignee
Dy - Returns Team
Order
2398850
returnsreturns_clarificationreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-08-10 02:41:34¡ email/helpdesk
    Dear Grace, We are reaching out regarding your Refund request for order #2396633NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Nikka
  2. AGENT2026-08-10 02:42:08¡ email/helpdeskINTERNAL
    2396633NA / 7EDCF02968758 Missing 1 SKU 8/3/2026 #2396633NA N/A GRACE CHRISTMAN 1 UPS1Z06242X0321627885 352364 8/4/2026 8/3/2026 #2396633NA N/A GRACE CHRISTMAN MIMBUTTOPXS 1 UPS1Z06242X0321627885 352365 8/4/2026
  3. CUSTOMER2026-08-10 03:37:30¡ email/email
    Hi! I'm not sure how that is possible. Here are the items in the return: MIMA - BUTTER CROCHET STRIPE Crop Bikini Top × 1 XS -BUTTER CROCHET STRIPE Bikini Bottom × 1 XS / Minimal / Cheekiest If these don't match please let me know why
  4. AGENT2026-08-11 08:43:13¡ email/helpdesk
    Dear Grace, Thank you for confirming. Your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Dy
  5. AGENT2026-08-11 08:43:39¡ email/helpdeskINTERNAL
    2396633NA / 7EDCF02968758
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