Hi all,
I hope you are well.
I bought a bikini from you, however the top is too small. Would it be possible to please exchange it for one size bigger?
I am aware it is outside of the time period but I was travelling for work until now.
I would hope to swap for an XS.
Let me know if still possible & thank you so much.
AGENT2026-08-12 02:26:58Ā· email/helpdesk
Hi Tessa,
Thank you for reaching out to us. We completely understand that sometimes things donāt work out as expected, and we truly want to help.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on July 20, 2026, and your request was sent on August 10, 2026, which unfortunately falls outside of this timeframe.
That being said, we donāt want you to be left with something that isnāt quite right. As a gesture of goodwill, weād be happy to offer you a one-time exchange. You can also review our Returns Policy here for more details:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
We are eager to assist but unfortunately, the MIMA - SALA Blue Crop Bikini Top XS you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-32
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2382906NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Geelah
AGENT2026-08-12 02:27:16Ā· email/helpdeskINTERNAL
2382906NA / OTE EX / 21 days / AOOS / MIMSAL4TOPXS 24
CUSTOMER2026-08-12 06:10:06Ā· email/email
Hi Geelah,
Thank you for your reply!
Just to be clear, to ensure stock of the top, I should order the entire set again & then return the whole set I currently have to you?
If this is the only way I can ensure stock then I would proceed like so.
For returns do I need to pay for shipping with tracking?
Thanks!
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