Emma Cosford · emcosford1@gmail.com · Gorgias #235092089
closed
Opened
12 Aug 2026, 05:11
Closed
12 Aug 2026, 05:11
Assignee
Kyla - Returns Team
returnsreturns_clarificationtrianglchannel-email
No Open Doors contact is linked to this ticket.
AGENT2026-08-12 05:11:29· email/helpdesk
Hi Emma,
We're emailing about your Refund Request for Order #2377110NA that was approved on July 16, 2026.
As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away.
Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request.
Kindest,
Kyla
AGENT2026-08-12 05:11:56· email/helpdeskINTERNAL
#2377110NA C72BA82960244 / OTE SHIPPED BEYOND 14 DAYS
8/5/2026 #2377110NA C72BA82960244 EMMA COSFORD MIMBUTTOPXS 1 USPS4209457823079405530109355429839424 352952 8/6/2026
8/5/2026 #2377110NA C72BA82960244 EMMA COSFORD MINBUTFCBOTXS 1 USPS4209457823079405530109355429839424 352953 8/6/2026
8/5/2026 #2377110NA C72BA82960244 EMMA COSFORD RICBUTBOTXS 1 USPS4209457823079405530109355429839424 352954 8/6/2026
Replies are sent through Open Doors, so they stay on the customer record.