Re: so i ordered a swimsuit but it has not been delivered. so now fedex is saying its being returned. , ...

Hi, welcome to TRIANGL! I’m sorry this has been frustrating. Your latest order, #2398218NA, has been shipped with FedEx and the tracking link is As it’s been more than 9 days since the order was placed and FedEx is showing it’s being returned, we’ve passed your request to our team and a person will follow up. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected wait time is 1 minute.

Hi there! I’m Janis, and I’ll be helping you from here.

Sorry to know about the issue with your order. I’ll forward this to our Orders Team for further assistance. May I please have your order number and email address?

Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within today.

You are very much welcome!:) Would there be anything else that I can help you with for today?

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Hi Orders, RTS cx - so i ordered a swimsuit but it has not been delivered. so now fedex is saying its being returned. will i get my money back? Hello! will I get my money back since I never received my swimsuit?? #2398218NA carolinelane.555@gmail.com Thanks.

RTS AWB 875562539500 Arriving Thursday 8/13/2026 before 5:00 pm

Dear Caroline, Thank you for your recent purchase. We are sorry to confirm that your parcel has been returned to our warehouse after multiple failed delivery attempts. The return tracking number is 875562539500. We understand how disappointing it is when you’ve been waiting for your order, especially when you have digitally signed for it. While our standard policy is to refund the item value less a USD 20 administration fee per order, we’d be happy to reprocess this order for you at no additional cost! Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed and still move forward with a refund, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you. We await your reply! Kindest, Katrina x

Dear Caroline, Thank you for reaching out to us. We understand your decision to opt for a refund. As mentioned in our earlier email, we are only able to issue a refund for the item cost, less a $20 USD administration fee. Please note that the original shipping fee is non-refundable. I have now requested that your order be refunded to you. The request will be reviewed by our Finance Department and should be completed in 5 - 7 business days. Once completed, the funds will be available within 3 - 7 business days. You will also receive a Refund Notification email to confirm your refund has been processed. Please note, all credit card companies have different processing times. If you’re still interested in receiving the suits, you will have to place a new order directly through our website at your convenience. Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes between 3-5 business days (weekends, holidays, and customs clearance delays not included). If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Wishing you a lovely day ahead. Kindest, Katrina x

Dear Caroline, Thank you for getting back to us. You are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. May you have a great day ahead! :) Kindest, Katrina x