49,998 tickets1-100

Conversation with kate parker

kate parker 路 kate@katetparker.com 路 Gorgias #234854409

closed
Opened
10 Aug 2026, 19:09
Closed
10 Aug 2026, 20:13
Assignee
Denise - Returns Team
retreturnsreturns_clarificationreturns_follow-uptrianglai_answeredai_handoverai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-10 19:09:50路 chat/gorgias_chat
    we received the vinca bikini in xxs as a gift and trying to exchange the bottom from cheekiest to cheeky but since it was a gift doesn't seem to be working. t
  2. AI_AGENT2026-08-10 19:10:02路 chat/api
    Hi, welcome to TRIANGL! We can help with that. For a size or fit exchange within the same style, you can return just the bottom or the full set through our returns portal: To look into why it is not working for this gift order, please log in first and then try again there.
  3. CUSTOMER2026-08-10 19:10:36路 chat/gorgias_chat
    we didn't buy it but the person who did was sent this email Dear Amy, Thank you for getting in touch, we have received your Exchange Request #4727542973261 We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived:EXCHANGE-TRIANGL-31 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2396531NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
  4. CUSTOMER2026-08-10 19:10:42路 chat/gorgias_chat
    the code isn't working
  5. AI_AGENT2026-08-10 19:10:56路 chat/api
    Thanks for the update. I鈥檓 going to connect you with a team member because the exchange request email shows the stock situation is preventing the exchange from being completed as requested. In the meantime, you can leave your email address here so the team member can reach you. Please hold on for a moment while I transfer the chat, and an agent will join shortly. Expected waiting time for a response in chat is 1 min.
  6. AGENT2026-08-10 19:11:24路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  7. CUSTOMER2026-08-10 19:11:29路 chat/gorgias_chat
    thanks!
  8. CUSTOMER2026-08-10 19:11:55路 chat/gorgias_chat
    can you see the exchange above or do you need me to reiterate?
  9. AGENT2026-08-10 19:12:22路 chat/helpdesk
    This is noted. Can I know your email address?
  10. CUSTOMER2026-08-10 19:12:51路 chat/gorgias_chat
    kate@katetparker.com
  11. AGENT2026-08-10 19:15:18路 chat/helpdesk
    Thanks. I鈥檝e marked this as urgent and forwarded your concern to our Returns Team. You should receive an update from them via email later today.
  12. CUSTOMER2026-08-10 19:15:32路 chat/gorgias_chat
    thank you
  13. AGENT2026-08-10 19:16:02路 chat/helpdesk
    You are very much welcome!:) Would there be anything else that I can help you with for today?
  14. AGENT2026-08-10 19:18:11路 chat/helpdesk
    Are you still there?
  15. AGENT2026-08-10 19:20:34路 chat/helpdesk
    It looks like you鈥檙e all set! If you have any other questions, feel free to pop back into the chat. We鈥檒l be more than happy to help. Thank you so much, and have a wonderful day! xx
  16. AGENT2026-08-10 19:20:45路 chat/helpdeskINTERNAL
    Hi Returns, Code not working cx - we received the vinca bikini in xxs as a gift and trying to exchange the bottom from cheekiest to cheeky but since it was a gift doesn't seem to be working. t we didn't buy it but the person who did was sent this email Dear Amy, Thank you for getting in touch, we have received your Exchange Request #4727542973261 the code isn't working kate@katetparker.com Related ticket - https://triangl.gorgias.com/app/ticket/234480519 Thanks.
  17. AGENT2026-08-10 20:12:27路 email/helpdesk
    Hi Kate, You have been endorsed to us by our Customer Care Department, and we are happy to assist you. Please be advised that the updated shipping fee code is EXCHANGE-TRIANGL-32. Once you have placed the new order, kindly provide us with the new order number. We will then be happy to provide you with the return instructions for Order 2396531NA. Please also be reminded that any refunded payment will be credited back to the original payment method used for the purchase. We look forward to hearing from you. Kindest, Denise xx
  18. AGENT2026-08-10 20:12:54路 email/helpdeskINTERNAL
    pending approval 2396531NA 4727542973261 STAPOMBBOTXXS 6
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