Laura Ceruti Ā· laura.ceruti@gmail.com Ā· Gorgias #234528935
closed
Opened
9 Aug 2026, 05:40
Closed
10 Aug 2026, 03:55
Assignee
Joan C. - Returns Team
Order
2399478
returnsreturns_approvedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-08-09 05:40:21Ā· email/email
Hi, I want to return this order but I am still waiting for the approval.
I am leaving for holidays so I have to return it as soon as possible.
Thanks.
AGENT2026-08-10 03:50:30Ā· email/helpdesk
Dear Laura,
Thank you so much for getting in touch! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
SOFI - AZURE SPARKLE Set: S / S Standard Cheekiest
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 18A9332973815
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (Only for UK customers):
United Kingdom
TRIANGL RETURNS
15 mallow road
Minster on sea
Sheerness
Kent
ME12 3GU
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joan
AGENT2026-08-10 03:50:36Ā· email/helpdeskINTERNAL
RF #2399478NA / 18A9332973815
Replies are sent through Open Doors, so they stay on the customer record.