Dear Valentina,
We have received your Exchange Request for Order #2309927NA
Weāre sorry to hear that the item didnāt quite meet your expectations. We completely understand how important it is for everything to feel just right, and weāre here to help make this process as smooth as possible for you.
Regarding your request, we completely understand your desire to find the perfect fit. While we donāt allow mix-and-match exchanges, weād be delighted to assist you with an exchange for a complete full set in the VINCA - BLUE BLOSS CHECK Triangle Bikini Set, if that suits your preference. If youād like to proceed, kindly specify the Top and Bottom Sizes you require, and weāll confirm their availability.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
Kindest,
Crystel
AGENT2026-04-21 06:02:26Ā· email/helpdeskINTERNAL
PENDING APPROVAL #2309927NA / 2F84072897282 / MIX & MATCH
AGENT2026-04-28 06:09:27Ā· email/helpdesk
Dear Valentina,
I hope this email finds you well. Weāre reaching out to follow up on our previous email regarding order #2309927NA and wanted to kindly remind you that weāre awaiting your response to proceed further.
Please be advised that if we donāt hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and weāll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Reena
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