49,998 tickets1-100

Conversation with Maggie Peguero

Maggie Peguero 路 maggiepeguero@gmail.com 路 Gorgias #233706113

closed
Opened
3 Aug 2026, 22:49
Closed
3 Aug 2026, 22:57
Assignee
Unassigned
customer carerettrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-03 22:49:01路 chat/gorgias_chat
    I made an exchange and have not received tracking info
  2. AI_AGENT2026-08-03 22:49:12路 chat/api
    Hi, welcome to TRIANGL! I can help with that, but we need you to log in first so we can look up your exchange and check the status.
  3. AI_AGENT2026-08-03 22:49:37路 chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-08-03 22:49:59路 chat/api
    Hi, welcome to TRIANGL! I鈥檓 sorry you have not received your exchange tracking yet. Once an exchange is received at our warehouse, processing typically takes 1 to 2 business days, and delivery of the replacement usually takes 3 to 5 business days depending on location. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You鈥檙e welcome to leave a contact email for follow-up if you鈥檇 like. Expected wait time is 1 minute.
  5. AGENT2026-08-03 22:50:36路 chat/helpdesk
    Hi! I鈥檓 Anna, and I鈥檒l be helping you from here.
  6. CUSTOMER2026-08-03 22:50:42路 chat/gorgias_chat
    Hi!
  7. AGENT2026-08-03 22:50:44路 chat/helpdesk
    I'm sorry to hear you haven't received a response yet.
  8. AGENT2026-08-03 22:50:50路 chat/helpdesk
    May I have the order number, please?
  9. CUSTOMER2026-08-03 22:51:11路 chat/gorgias_chat
    63F84F2957223
  10. AGENT2026-08-03 22:51:39路 chat/helpdesk
    Thank you.
  11. AGENT2026-08-03 22:52:01路 chat/helpdesk
    May I also have the order number, please?
  12. CUSTOMER2026-08-03 22:53:10路 chat/gorgias_chat
    That鈥檚 the order number that I have
  13. AGENT2026-08-03 22:54:05路 chat/helpdesk
    Sorry for the confusion. That's the RA number. Hold on, please.
  14. AGENT2026-08-03 22:54:35路 chat/helpdesk
    Upon checking, your exchange request has been processed on 7/30.
  15. AGENT2026-08-03 22:54:48路 chat/helpdesk
    The new order #2398962NA.
  16. CUSTOMER2026-08-03 22:55:00路 chat/gorgias_chat
    Thank you! Has it been shipped yet?
  17. AGENT2026-08-03 22:55:13路 chat/helpdesk
    The approval email was sent on Thursday. Can you check your spam/junk folder for the return instructions.
  18. CUSTOMER2026-08-03 22:55:37路 chat/gorgias_chat
    I got the email and completed the return
  19. AGENT2026-08-03 22:55:47路 chat/helpdesk
    Yes, it has. It was actually delivered on August 3.
  20. CUSTOMER2026-08-03 22:55:57路 chat/gorgias_chat
    I want just wondering when the bathing suit I exchanged for will get to my house
  21. AGENT2026-08-03 22:55:59路 chat/helpdesk
    You can track it here: https://www.fedex.com/fedextrack/?trknbr=534900705475&trkqual=2461253000~534900705475~FX
  22. CUSTOMER2026-08-03 22:56:36路 chat/gorgias_chat
    Thank you!
  23. AGENT2026-08-03 22:57:04路 chat/helpdesk
    You鈥檙e welcome! Can I help you with anything else?
  24. CUSTOMER2026-08-03 22:57:17路 chat/gorgias_chat
    That is all for today!
  25. AGENT2026-08-03 22:57:26路 chat/helpdesk
    Feel free to let us know if you need anything else. Thanks and have a great day! x
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