CUSTOMER2026-08-03 18:38:33Ā· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Shannon
Lastname:
O'Neil
Email:
soneil417@gmail.com
Phone:
8454896243
Ordernumber:
2391854NA
Body:
Hello, I was away and didnt realize i needed a signature
with fedex.. has been order been returned?
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AGENT2026-08-03 19:31:18Ā· email/helpdeskINTERNAL
Created this ticket from Undeliverable Shipments BULK email:
---> https://triangl.gorgias.com/app/ticket/232767805
Shannon OāNeil
Today at 2:37 AM
Hi! I keep asking fedex to forego signature but its not letting me. has the parcel been returned back to you?
AGENT2026-08-03 19:33:32Ā· email/helpdesk
Dear Shannon,
Thank you for reaching out.
I've checked your shipment, and at this stage there is no indication that it is being returned to us.
We can certainly submit a request to FedEx on your behalf to authorize delivery without a signature. While we can't guarantee that the request will be approved, we're more than happy to try.
Please note that approval is subject to FedEx's local policies. If the parcel is released without a signature, TRIANGL and FedEx are unable to accept responsibility should it be lost or stolen after delivery.
If you're happy to proceed, please let us know where you would prefer the parcel to be left if FedEx approves the request (for example: your front door, porch, reception, or another safe location), and I'll be happy to arrange this with FedEx on your behalf.
AGENT2026-08-03 19:34:48Ā· email/helpdeskINTERNAL
Tickets Merged