New customer message on July 29, 2026 at 1:15 am

Dear Jolene, Thank you for reaching out, and I'm so sorry for the concern and frustration this has caused. Upon checking, I can see that your order has not yet been processed because we were waiting for your reply to our email sent on July 4 regarding your requested change. In that email, we asked you to clarify what you meant by "Regular" bottoms so we could update your order correctly before processing it. As we haven't received your confirmation, your order has remained on hold to avoid sending the incorrect items. For your convenience, here are snapshots of that email thread: Please let us know how you wish to proceed. Kindest, Trish

Related to LC ticket: ---> https://triangl.gorgias.com/app/ticket/232815553 Kelly - Customer Care Today at 1:51 AM Hello, for your assistance. Thanks - 2381410NA - https://triangl.gorgias.com/app/ticket/232812705 - https://triangl.gorgias.com/app/ticket/229086945 - XS SIDE TIE BOTTOMS / NORMAL coverage

Dear Jolene, Trish here again from Triangl’s Orders Team. Your message was forwarded to us by our Live Chat Team. I completely understand this may not be the news you were hoping for, and I'm sorry for the disappointment. Please note that each bottom style has different coverage options. For reference: Standard style: Normal, Cheeky, or Cheekiest Tie-Side style: Cheeky or Cheekiest You requested the XS / Tie-Side / Normal bikini bottoms for both bikinis. Unfortunately, this combination is not possible, as our Tie-Side bikini bottoms are only made in Cheeky or Cheekiest coverage. Here are the product page links so you can easily see the available bottom styles and coverage options for each bikini: VINCA - MELON STRIPE Triangle Bikini Set https://triangl.com/products/vinca-melon-stripe-triangle-bikini-set VINCA - PADDLE POP OMBRE Triangle Bikini Set https://triangl.com/products/vinca-paddle-pop-ombre-triangle-bikini-set Please let us know how you'd like to proceed, and we'll be happy to assist. Kindest, Trish

Hi Orders Team, Jolene reached out via IG. Forwarding for your assistance, please. Thank you x > I am so annoyed with this company! Where are my daughters bathing suits it’s going on 4 weeks! Here’s the info. Call me! I want to know where they are! #2381410NA > Call me! 9175660060 > Jolene Suth > Cheeky please. Yes I need them by Thursday please. Thank you

Dear Jolene, Thank you so much for getting back to us with your preference. This is Katrina stepping in for Trish as she's currently offline. At the moment we don’t offer phone support, but you can reach us through our 24/7 live chat. Our team responds within seconds and will be happy to assist you with any concerns. We'll go ahead and continue processing the following styles and sizes for your order #2381410NA: 1) VINCA - MELON STRIPE Triangle Bikini Set 1 x VINCA - MELON STRIPE Triangle Bikini Top in S 1 x MELON STRIPE Bikini Bottom in XS / Tie-side / Cheeky 2) VINCA - PADDLE POP OMBRE Triangle Bikini Set 1 x VINCA - PADDLE POP OMBRE Triangle Bikini Top in S 1 x PADDLE POP OMBRE Bikini Bottom in XS / Tie-side / Cheeky We completely understand that you're hoping to receive your order by Thursday. Our order processing timeframe is 1–2 business days, and once dispatched, delivery via FedEx Express typically takes 3–5 business days (excluding weekends, holidays, and any customs clearance delays). At the moment, we only offer one shipping service, and all US orders are shipped via FedEx Express. Our flat-rate shipping fee is $20 per order, regardless of the number of items purchased. As such, we don't currently offer free shipping or expedited or overnight shipping. Although orders often arrive sooner than the estimated delivery window, we'd rather set expectations based on our standard timeframe. Please also note that once your parcel leaves our warehouse, the transit and local delivery schedule are managed entirely by FedEx and their local delivery team. While we're unable to guarantee a specific delivery date, please know that we'll do everything we can to have your order packed and dispatched as quickly as possible so it has the best chance of arriving soon. As soon as your order has been dispatched, we'll send you a separate email with your tracking information so you can keep an eye on its progress. Please also check your spam or junk folder just in case it ends up there. Thank you so much for your continued patience and understanding. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x