49,998 tickets1-100

Re: Request to change item on the order 2398155NA

Anastasiia Ponomarenko · nastya.nastyaap@gmail.com · Gorgias #232818623

closed
Opened
28 Jul 2026, 17:58
Closed
29 Jul 2026, 13:54
Assignee
Jesselle - Orders
Order
2398210
or_address changeor_size changeorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-28 17:58:17· email/email
    I accidentally ordered size XXX for my ORCHID CROCHET STRIPE Bikini Bottom Can you please change to M?
  2. AGENT2026-07-28 20:05:08· email/helpdesk
    Hi Anastasiia, Thank you so much for reaching out! I completely understand wanting to fix the size right after placing your order, and I’m really glad you checked with us! We removed your original order #2398155NA from our system and created a new one with your preferences. Your new order number is #2398210NA, and it is for the following: 1 x ELLI - LEMONADE Crochet Stripe Short - M 1 x ELLI - LEMONADE Crochet Stripe Short - S 1 x ESTE - CHOC MINT Neoprene Scoop Bikini Top - M 1 x CHOC MINT Neoprene Bikini Bottom - M / Minimal / Cheeky 1 x MICA - ORCHID CROCHET STRIPE Bikini Top - S+ 1 x ORCHID CROCHET STRIPE Bikini Bottom - M / Gathered / Cheeky Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic, though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Trish x
  3. CUSTOMER2026-07-29 02:13:06· email/email
    Dear Trish, thank you so much. Can you kindly change address to this one 2517 Union Street Unit 1, San Diego 92101
  4. AGENT2026-07-29 03:51:23· email/helpdeskINTERNAL
    Consulting Ms. Yvonne. Thank you. x
  5. AGENT2026-07-29 04:49:19· email/helpdesk
    Dear Anastasiia, Thank you for reaching out back to us. This is Katrina stepping in for Trish as she's currently offline. This is to confirm that we’ve updated your shipping information as requested. Please review the details below: Anastasiia Ponomarenko 2517 Union St Unit 1 San Diego CA 92101 United States +1 858-308-6709 If anything else needs to be amended, please let us know right away, as we only have a small window of time to make changes before your order ships. Please note that updates are processed manually and won’t appear in the address summary of your Shipping Confirmation email but rest assured, your order has been updated as promised. You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case. If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Katrina x
  6. CUSTOMER2026-07-29 13:17:32· email/email
    Dear Katrina, thank you. Confirming its right address.
  7. AGENT2026-07-29 13:54:31· email/helpdesk
    Hi Anastasiia, On behalf of Trish and Katrina, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X
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