Hi! This is Piper contacting about the returns and exchanges I have for the
3 bathing suits I ordered. Two of them were the incorrect size and fit a
little small which I was hoping to exchange them for a bigger size, while
the other I am just trying to return or exchange for a different bathing
suit.
The bathing suit I am trying to return is
VINCA - HUBE Green Terry Towelling Triangle Bikini Top× 1
M
HUBE Green Terry Towelling Bikini Bottom× 1
S / Standard / Normal
The order number from this order is
#2372431NA
Or, I would like to exchange this bathing suit for the
VINCA - PADDLE POP OMBRE TRIANGLE BIKINI SET
Top size: Medium/M
Bottoms: Size Small/S, Bottom Style: Tie-Side, Bottom Coverage: Cheeky
Thanks! If possible
The 2 bathing suits I am hoping to exchange for a bigger size are
VINCA - MATO Red Triangle Bikini Set × 1
1 × VINCA - MATO Red Triangle Bikini Top
XS
1 × MATO Red Terry Towelling Bikini Bottom
XS / Tie-side / Cheeky
Order number from this order
#2359011NA
The second one is
VINCA - MENDE Pink Triangle Bikini Set × 1
1 × VINCA - MENDE Pink Triangle Bikini Top
XS
1 × MENDE Pink Bikini Bottom
XS / Standard / Normal
The order number from this order is
#2359007NA
I am hoping to just exchange these 2 for a medium size in both tops, and a
size small or medium in both of the bottoms!
The email used under all of these orders is Piper Nielson with the email of
AGENT2026-07-29 14:27:09· email/helpdesk
Hi Piper,
Thank you for reaching out to us. We truly appreciate your support and understand that returning an order can be disappointing.
Upon checking, your Exchange Request for Order #2359007NA and Refund Request for Order #2359011NA has been approved on June 18, 2026. As communicated by the team once you receive your RA Number, the product must be received back by TRIANGL within 14 days.
Unfortunately, as we have not yet received your return in the specified timeframe, your RA Number is no longer valid and we are unable to process your refund/exchange.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order #2372431NA was delivered on June 30, 2026, and your request was sent on July 23, 2026, which unfortunately falls outside of this timeframe.
We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Kiara
AGENT2026-07-29 14:27:34· email/helpdeskINTERNAL
#2359007NA 350DD92940515 - RA NO LONGER VALID
#2359011NA 4A3E742940517 - RA NO LONGER VALID
DECLINED 2372431NA / 23 DAYS
Replies are sent through Open Doors, so they stay on the customer record.