49,998 tickets1-100

Conversation with Customer #523801277

Unknown 路 Gorgias #224035690

closed
Opened
1 Jun 2026, 19:49
Closed
1 Jun 2026, 19:57
Assignee
Unassigned
customer carerettrianglai_answeredai_handoverai_processingai_snoozesender-anonymouschannel-chat

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  1. CUSTOMER2026-06-01 19:48:59路 chat/gorgias_chat
    I have a follow-up question regarding the above conversation
  2. AI_AGENT2026-06-01 19:49:37路 chat/api
    Hi! Please share the details of your follow-up question or what you need assistance with, and I'll be happy to help you out.
  3. CUSTOMER2026-06-01 19:50:31路 chat/gorgias_chat
    I didn't receive the return request approval until I had already left town for the weekend. I'm going to mail the return out today but I want to make sure that I'll still get my refund. Is it possible to get an extension on the return window?
  4. AI_AGENT2026-06-01 19:50:41路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address in case the team needs to follow up with you. The waiting time for a response in chat is about 1 minute.
  5. AGENT2026-06-01 19:51:02路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  6. AGENT2026-06-01 19:51:43路 chat/helpdesk
    I will endorse this matter with our Returns Team. May I know the order number, RA code, and your email address, please?
  7. CUSTOMER2026-06-01 19:52:30路 chat/gorgias_chat
    Hello again! Thanks so much.
  8. CUSTOMER2026-06-01 19:52:41路 chat/gorgias_chat
    Order #2336314NA
  9. CUSTOMER2026-06-01 19:52:49路 chat/gorgias_chat
    Return Authorization (RA) Number: #DDA7982925672
  10. CUSTOMER2026-06-01 19:52:56路 chat/gorgias_chat
    aberndt25@gmail.com
  11. AGENT2026-06-01 19:53:46路 chat/helpdesk
    Thanks for the details. I鈥檝e flagged this as urgent and passed the details along to our Returns Team. You can expect an update from them within today.
  12. CUSTOMER2026-06-01 19:54:45路 chat/gorgias_chat
    Thank you!
  13. AGENT2026-06-01 19:55:22路 chat/helpdesk
    You're very much welcome!:) Is there anything else I can assist you with?
  14. CUSTOMER2026-06-01 19:56:06路 chat/gorgias_chat
    Nope that's all!
  15. AGENT2026-06-01 19:56:23路 chat/helpdesk
    Thank you for chatting with us! Drop by anytime for a chat if you need further assistance! Have a lovely day! xx
  16. AGENT2026-06-01 19:56:30路 chat/helpdeskINTERNAL
    Related ticket - https://triangl.gorgias.com/app/ticket/223436033
  17. CUSTOMER2026-06-01 19:57:05路 chat/gorgias_chat
    Thanks you too!
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