49,998 tickets1-100

Re: will duties be repaid from us purchases?, hi janis I have a question about the tariffs being repaid ...

Irene Kotter 路 kotter2010@icloud.com 路 Gorgias #226260036

closed
Opened
15 Jun 2026, 18:36
Closed
15 Jun 2026, 19:29
Assignee
Trish - Orders
ordor_d&tor_us d&torderstrianglai_answeredai_handoverai_processingvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-15 18:36:18路 chat/gorgias_chat
    will duties be repaid from us purchases?
  2. AI_AGENT2026-06-15 18:36:46路 chat/api
    Hi, welcome to TRIANGL! Your question about duties and taxes for US purchases needs to be reviewed carefully to provide you with the most accurate information. I鈥檓 escalating this to a specialist who will get back to you shortly with details on whether duties are repaid or charged. A live agent will be with you shortly to assist further.
  3. AGENT2026-06-15 18:37:31路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  4. AGENT2026-06-15 18:38:19路 chat/helpdesk
    For US orders, you will pay for duties and local sales tax, if applicable, at checkout. We guarantee you will not be charged any additional fees upon delivery.
  5. CUSTOMER2026-06-15 18:38:31路 chat/gorgias_chat
    hi janis I have a question about the tariffs being repaid for past US purchases?
  6. AGENT2026-06-15 18:38:44路 chat/helpdesk
    You can also check this on our FAQ page. https://triangl.com/pages/faqs?tab=duties
  7. AGENT2026-06-15 18:39:07路 chat/helpdesk
    To check on this matter, I鈥檒l escalate this to our Orders Team to assist you further. Could you please provide your order number and email address?
  8. CUSTOMER2026-06-15 18:39:42路 chat/gorgias_chat
    there are multiple order numbers would you like all or just 1?
  9. CUSTOMER2026-06-15 18:39:55路 chat/gorgias_chat
    kotter2010@icloud.com
  10. AGENT2026-06-15 18:40:15路 chat/helpdesk
    Thank you and this is noted. Your concern has been forwarded to our Orders Team, and you should hear back within 24 hours. Please remember to check your spam folder, as our emails may sometimes appear there.
  11. CUSTOMER2026-06-15 18:40:41路 chat/gorgias_chat
    do you need the order #?
  12. AGENT2026-06-15 18:41:23路 chat/helpdesk
    Yes, we also need the order number, Irene. If you do not have the order number, no worries, I have escalated your concern and our Orders Team will further check on this.
  13. CUSTOMER2026-06-15 18:41:48路 chat/gorgias_chat
    2164371
  14. CUSTOMER2026-06-15 18:41:54路 chat/gorgias_chat
    that's one of them
  15. CUSTOMER2026-06-15 18:42:07路 chat/gorgias_chat
    2164239
  16. CUSTOMER2026-06-15 18:42:12路 chat/gorgias_chat
    that's also one
  17. AGENT2026-06-15 18:42:56路 chat/helpdesk
    The order number ends with NA. Can you check again, please?
  18. CUSTOMER2026-06-15 18:43:31路 chat/gorgias_chat
    2164371NA
  19. CUSTOMER2026-06-15 18:43:43路 chat/gorgias_chat
    2164239NA
  20. AGENT2026-06-15 18:44:34路 chat/helpdesk
    Thanks. Please wait for their email to further assist you. Will there be anything else I can assist you with?
  21. CUSTOMER2026-06-15 18:44:50路 chat/gorgias_chat
    no thanks for your help
  22. AGENT2026-06-15 18:45:07路 chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
  23. AGENT2026-06-15 18:45:15路 chat/helpdeskINTERNAL
    Hi Orders, Concern - Duties cx - will duties be repaid from us purchases? I have a question about the tariffs being repaid for past US purchases? there are multiple order numbers would you like all or just 1? kotter2010@icloud.com 2164371NA 2164239NA Thanks.
  24. AGENT2026-06-15 19:29:54路 chat/helpdeskINTERNAL
    Please refer to the ticket: --> https://triangl.gorgias.com/app/ticket/226259986
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