CUSTOMER2026-05-27 14:34:15· email/email
Hi Joanna
This is getting ridiculous. I have answered about 5 emails now about this bathing suit. Most of the information you already have. Asking me for my address and suit model number when you have all of this information on the order number is crazy. I have been very patient and have answered each and every email.
I will state again. She wore it for the first time in the ocean in the Dominican Republic. I bought it for her specifically for this trip. It had not been worn, washed or dried before she wore it for the first time in the ocean. Please tell me if you are going to refund my money or send me a replacement. My next email is to American Express to dispute the charge of a defective item and getting the run around from your company.
1- NO
2-NO
3-NO
4-NO
5-never washed or dried and transported in bag you sent with suit.
6- photos attached AGAIN
Once again, this happened on the very first time she wore it. It had not been washed beforehand. She wore it in the ocean in the Dominican Republic and came out with it bleeding all over the towel. I do not have pictures of the towel.
Thank you
AGENT2026-05-28 10:18:29· email/helpdesk
Dear Michelle,
Thank you for your patience and for providing the additional details.
We sincerely apologize for any frustration this has caused. We understand how upsetting this situation must be, especially as the item was intended for a special trip and worn for the very first time.
To clarify, the questions we asked were part of our standard online assessment process. This is done to ensure we fully understand the concern, confirm all relevant details, and properly evaluate the issue for resolution. That said, we recognize that in this case it has led to unnecessary back-and-forth, and we’re truly sorry for the inconvenience this has caused you.
We also acknowledge the information you’ve shared: that the item was unworn prior to use, worn for the first time in the ocean, and that the issue occurred immediately during that first wear, with photos already provided.
Our bikinis are designed to be durable, and with proper care, they should last a long time. However, factors like washing, handling, and storage can sometimes affect their longevity.
While we typically accept replacement requests within 14 days of delivery, the last thing we want is for you to be unhappy, so we’d love to make a one-time exception and send you a replacement bikini!
Since this is a one-time exception, please keep in mind that the replacement item won’t be eligible for further exchanges or refunds in the future.
While we look into this, we’d like to offer you a replacement bikini in a different style. Please share your Top 3 Bikini Choices (including Style, Top/Bottom Sizes, and your preferred bottom shape if applicable, within the same price range as your original order), and we’ll get started on processing your replacement right away!
Just a quick note: we cannot change the shipping address due to sales tax regulations in each state.
Looking forward to hearing from you soon!
Kindest,
Crystel
AGENT2026-05-28 10:19:27· email/helpdeskINTERNAL
OTE NON CX FA EX 2310530NA / COLOUR -> BLEED / OFFERED DIFF STYLE
CUSTOMER2026-05-28 22:26:31· email/email
Thank you!
Her top three choices would be:
1-Maia Mato red terry toweling scoop bikini set - size - s for top and xs for bottom - cheekiest
2-Vinca Hube green toweling triangle bikini set- size xs for top and xs for bottom- cheekiest
3- Vinca pink candy velvet triangle bikini set
Size- xs for top and xs for bottom - cheekiest
Thank you again for expediting this. She was so excited to wear one of your suits and so disappointed because she had heard nothing but good things about your swimwear.
AGENT2026-05-31 12:28:56· email/helpdesk
Dear Michelle,
Thank you for getting back to us and our apologies for the delayed in our response.
I have filed a request to have your new MAIA - MATO - Top S / Bottom XS / Standard / Cheekiest shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged set, no need to send this back.
Your RA number for the replacement is: 2310530NAEX
Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you.
Kindest,
Crystel
AGENT2026-05-31 12:29:19· email/helpdeskINTERNAL
OTE NON CX FA EX 2310530NA / 2310530NAEX
EX PROCESSED May 31, 2026
NEW ORDER 2349411NA - NOT ELIGIBLE FOR RF/EX