49,998 tickets1-100

Re: Hi! Can I please have a status update on my return?, Thank you!, Return Authorization (RA) Number: # ...

madelyne vinson 路 madelynevinson@yahoo.com 路 Gorgias #233693278

closed
Opened
3 Aug 2026, 20:22
Closed
3 Aug 2026, 21:15
Assignee
Joan C. - Returns Team
retreturnsreturns_follow-upreturns_processedtrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-03 20:22:54路 chat/gorgias_chat
    Hi! Can I please have a status update on my return?
  2. AI_AGENT2026-08-03 20:23:05路 chat/api
    Hi, welcome to TRIANGL! I can help with that, but first please log in so we can check your return status.
  3. AI_AGENT2026-08-03 20:23:42路 chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-08-03 20:23:56路 chat/api
    I know you鈥檙e looking for an update on your return. Once a return reaches our warehouse, processing usually takes 1 to 2 business days, and exchange delivery usually takes 3 to 5 business days depending on location. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You鈥檙e welcome to leave a contact email for follow-up if you鈥檇 like. Expected wait time is 1 minute.
  5. AGENT2026-08-03 20:24:26路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  6. CUSTOMER2026-08-03 20:24:38路 chat/gorgias_chat
    Thank you!
  7. CUSTOMER2026-08-03 20:24:43路 chat/gorgias_chat
    Return Authorization (RA) Number: #00705D2964096
  8. AGENT2026-08-03 20:24:50路 chat/helpdesk
    I'm sorry to hear that you haven't received an update for your returned items. I will forward this to our Returns Team for a follow up. May I ask for the following information, please? Order number: Email address: RA number: Courier used: Tracking number: Proof of postage (postage receipt):
  9. CUSTOMER2026-08-03 20:25:23路 chat/gorgias_chat
    I am just reaching out for an update on my return!
  10. CUSTOMER2026-08-03 20:25:40路 chat/gorgias_chat
    Order #: 2386612NA
  11. CUSTOMER2026-08-03 20:26:00路 chat/gorgias_chat
    Email address: madelynevinson@yahoo.com
  12. CUSTOMER2026-08-03 20:26:22路 chat/gorgias_chat
    RA: 00705D2964096
  13. AGENT2026-08-03 20:26:34路 chat/helpdesk
    Thanks. Can I know the courier you used to return the item/s, the tracking number, and proof of postage (postage receipt), please?
  14. CUSTOMER2026-08-03 20:26:44路 chat/gorgias_chat
    I used UPS!
  15. CUSTOMER2026-08-03 20:26:59路 chat/gorgias_chat
    I will go look for the receipt! One moment!
  16. AGENT2026-08-03 20:27:16路 chat/helpdesk
    Sure.
  17. AGENT2026-08-03 20:29:08路 chat/helpdesk
    I'm sorry, I just want to check up on you. Still online?
  18. CUSTOMER2026-08-03 20:29:26路 chat/gorgias_chat
    Yes!
  19. CUSTOMER2026-08-03 20:29:33路 chat/gorgias_chat
    The photos are sending.
  20. AGENT2026-08-03 20:30:11路 chat/helpdesk
    Thanks, Madelyne. I鈥檝e marked this as urgent and forwarded your concern to our Returns Team for follow-up. You should receive an update from them later today.
  21. CUSTOMER2026-08-03 20:30:30路 chat/gorgias_chat
    Perfect! Thank you for your help!
  22. AGENT2026-08-03 20:30:40路 chat/helpdesk
    You are very much welcome!:) Would there be anything else that I can help you with for today?
  23. AGENT2026-08-03 20:32:09路 chat/helpdesk
    Are you still there?
  24. AGENT2026-08-03 20:34:02路 chat/helpdesk
    It looks like you鈥檙e all set! If you have any other questions, feel free to pop back into the chat. We鈥檒l be more than happy to help. Thank you so much, and have a wonderful day! xx
  25. AGENT2026-08-03 20:34:12路 chat/helpdeskINTERNAL
    Hi Returns, For ff up cx - Hi! Can I please have a status update on my return? Thank you! Return Authorization (RA) Number: #00705D2964096 I am just reaching out for an update on my return! Order #: 2386612NA Email address: madelynevinson@yahoo.com RA: 00705D2964096 I used UPS! https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/0259607c-4bd4-4e70-968d-48f019231fc0-IMG_8060-165a61e0-ebe1-4b87-8595-a89e5fecca6d.jpeg https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/ebbb3020-edc2-4313-847a-22dd13cc9d0c-IMG_8061-bed4c0e3-2c7c-42d4-b467-3bc1e304bf79.jpeg Thanks.
  26. AGENT2026-08-03 21:15:18路 email/helpdesk
    Dear Madelyne, We apologize for any inconvenience caused by the delay in processing your refund. We're pleased to inform you that we鈥檝e received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete. If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help! Wishing you a wonderful day! Kindest, Joan
  27. AGENT2026-08-03 21:15:22路 email/helpdeskINTERNAL
    FP #2386612NA / 00705D2964096 WH: 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON VINPIN4TOPS 1 UPS1ZB367X80391973132 351741 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON MALJAD2TOPS 1 UPS1ZB367X80391973132 351742 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON STAPIN4ABOTS 1 UPS1ZB367X80391973132 351743 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON MALMULTOPS 1 UPS1ZB367X80391973132 351744 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON STAMULABOTS 1 UPS1ZB367X80391973132 351745 8/3/2026 7/30/2026 #2386612NA 00705D2964096 MADELYNE VINSON STAJAD2BBOTS 1 UPS1ZB367X80391973132 351746 8/3/2026
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