Re: Missing Package

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-08-01 19:56:54· email/email
   Hello, I was notified to reach out in order for you to file a claim because my package was lost. My order number is Order #2395121NA. and my tracking number is 534900677140 Please get back to me as soon as possible.
2. AGENT2026-08-01 20:08:06· email/helpdesk
   Dear Stella, Thank you for reaching out. I'm sorry to hear you haven't received your parcel. Upon checking the latest tracking, your shipment does not appear to be lost at this stage. It is currently being held at a local FedEx facility following several unsuccessful delivery attempts. We'd be happy to contact FedEx on your behalf to request further assistance. If FedEx confirms that the shipment cannot be located or has been lost, we'll then be able to proceed with the appropriate next steps. Just a quick heads-up: our FedEx point of contact doesn't operate on weekends, so we expect to hear back on Monday or Tuesday. As soon as we receive an update, we'll let you know. Please expect another email from us soon. Kindest, Trish
3. AGENT2026-08-01 20:08:09· email/helpdeskINTERNAL
   If no update by Aug 04, pls FF up and make sure to check in with the CX too. Thanks! x #2395121NA | 534900677140 Cx reported the parcel as lost after being advised to contact TRIANGL. Pls confirm status Request #SFC41275264 created.
4. CUSTOMER2026-08-01 20:08:57· email/email
   Could you please contact fedex and if possible ask them to delivery the package?
5. CUSTOMER2026-08-01 20:10:58· email/email
   Could you please contact fedex and ask them to redeliver the package? If not could you please get back to me with the next steps?
6. AGENT2026-08-01 20:20:08· email/helpdesk
   Hi Stella, Thank you for getting back to us. I'm Jesselle, and I'll be happy to assist you since Trish is offline. We have already reached out to FedEx to request an update regarding the status of your parcel. If FedEx confirms that the shipment cannot be located or has been lost, we'll then be able to proceed with the appropriate next steps. Just a quick heads-up: our FedEx point of contact doesn't operate on weekends, so we expect to receive an update on Monday or Tuesday. As soon as we hear back, we'll let you know right away. Please expect another email from us soon. Kindest, Jesselle X
7. AGENT2026-08-02 15:27:33· email/helpdeskINTERNAL
   If no update by Aug 04, pls FF up and make sure to check in with the CX too. Thanks! x #2395121NA | 534900677140 Cx reported the parcel as lost after being advised to contact TRIANGL. Pls confirm status FedEx Case #SFC41275264 Awaiting feedback
8. AGENT2026-08-03 18:06:34· email/helpdeskINTERNAL
   8/3/2026 3:50 PM FedEx Case# SFC41275264 - Tracking 534900677140 https://prnt.sc/V9beXplajPzb Thank you for contacting us in relation to the above consignment. The driver has attempted the delivery on 3 occasions but advised the customer wasn't in. The customer can now contact the Local FedEx station to arrange to collect the consignment as currently being held.
9. AGENT2026-08-03 18:14:52· email/helpdesk
   Dear Stella, This is Trish from Triangl's Orders team with an update about your concern. I'm sorry to hear that you weren't able to receive your parcel after the delivery attempts, and I understand how disappointing this must be. As promised, we’ve already reached out to FedEx about your order, and here's what they informed us: Please contact your local FedEx at 1.800.463.3339 or via https://www.fedex.com/en-us/customer-support.html to arrange a convenient time to collect your parcel. You may use your tracking number 534900677140 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. The original shipping fee is non-refundable. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish x
10. AGENT2026-08-03 18:15:11· email/helpdeskINTERNAL
    Pls monitor until delivered. Thanks! x #2395121NA | 534900677140 Cx reported the parcel as lost after being advised to contact TRIANGL. Per FedEx: - Confirmed NOT lost - FedEx attempted multiple times to no avail - Cx to contact local FedEx to arrange collection
11. CUSTOMER2026-08-03 20:32:33· email/email
    I went to the fedex link and am still getting this notification that I can't schedule a delivery. Is there a way you can communicate with fedex about this they have told me the shipper must confirm redelivery.
12. AGENT2026-08-03 22:01:47· email/helpdesk
    Dear Stella, Thank you for letting us know, and I'm sorry you're still having trouble arranging the delivery. I understand how frustrating this must be. We've checked with FedEx, and they advised that the driver has already attempted delivery three times. Because of this, they indicated that the shipment would now need to be picked up from a FedEx location. That said, we'll reach out to FedEx on your behalf to see if they can make an exception and attempt another delivery. If pickup is the only option available, we'll also ask them to confirm the exact FedEx location where your parcel is being held. As soon as we receive their response, we'll get back to you with an update. Thank you for your patience, and we'll continue working with FedEx to help resolve this for you. Kindest, Bernadette x
13. CUSTOMER2026-08-03 22:02:22· email/email
    Ok, thank you for your help.
14. AGENT2026-08-03 22:04:04· email/helpdeskINTERNAL
    If no update by Aug 06, please follow up. #2395121NA | 534900677140 FF email sent Request #SFC41381367 created.
15. CUSTOMER2026-08-05 23:21:42· email/email
    Is there any update on the package?
16. AGENT2026-08-06 00:00:51· email/helpdesk
    Dear Stella, Thank you for reaching out to us. This is Katrina from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order and they have now provided us with an update. Due to the previous failed delivery attempts, FedEx has advised that they are unable to make another delivery attempt. Your package is currently being held at their Austin station and is available for collection at the address below: FEDEX SHIP CENTER 2001 W HOWARD LANE AUSTIN TX 78728 When collecting the package, please bring the following: - Photographic ID (Passport, Driver's license, etc.) - Proof of address (Copy of the consignment note, utility bill for the delivery address, etc.) Please note that the package can be collected during their local business hours, 8:00 AM to 6:00 PM. We understand this may not be the outcome you were hoping for and we sincerely appreciate your patience and understanding. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Katrina x
17. AGENT2026-08-06 00:01:36· email/helpdeskINTERNAL
    8/4/2026 9:55 PM FedEx Case# SFC41381367 - Tracking I am very sorry that these goods were not delivered to your receiver (attempted when nobody was in/available) and for the inconveniences you and your customer have faced. Thank you for your patience with our investigation. I have received an update from our Austin station (TX, USA) advising that they are not able to reattempt delivery due to the previous delivery attempts that have been made. I ham very sorry for this and appreciate this is not the response that you were hoping for. The operations team have advised that "Package is here, available for receiver to collect: 2001 W HOWARD LANE AUSTIN, TX 78728". Please note that the receiver collecting these goods will need to take the following when they attempt collection from the above address: Photographic ID - Passport, Driver's license etc. Proof of address - Copy of the consignment note, utility bill for the delivery address etc. Please provide this update to your receiver and advise that they can collect within the local business hours of the delivery station (between 08:00 and 18:00 local time). I will now close our support case Once again, I am very sorry for the issues that you have faced.
18. CUSTOMER2026-08-10 01:05:58· email/email
    I went to pick the package up on the 6th and was informed it had been returned to you guys. Would it be possible for me to get a refund?
19. AGENT2026-08-10 03:06:47· email/helpdeskINTERNAL
    RTS AWB 453626241897 Delivered Friday, 8/07/2026 at 1:04 pm Signed for by: A.Andg
20. AGENT2026-08-10 03:15:52· email/helpdesk
    Dear Stella, Thank you for getting back to us with an update. We are sorry to confirm that your parcel has been returned to our warehouse after multiple failed delivery attempts, despite FedEx informing us that it was available for pickup at their Austin station, which we then communicated to you. We understand how disappointing this must be, especially after waiting for your order and making the trip to the station to collect it. While our standard policy is to refund the item value less a USD 20 administration fee per order, we’d be happy to reprocess your order at no additional cost! Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed and move forward with a refund, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you. We await your reply! Kindest, Katrina x
21. CUSTOMER2026-08-10 03:19:26· email/email
    If you could ship to the address Stella Mcdonald Appt 713 812 W 23rd St Austin, TX 78705 that would be greatly appreciated. if not could you process a return?
22. AGENT2026-08-10 05:17:36· email/helpdesk
    Dear Stella, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2403516NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contac