CUSTOMER2026-08-06 04:36:05· chat/gorgias_chat
If i am returning 2 tie bikinis and the triangl packaging that holds the bikini ties is off but everything else is still intact including tags and hygiene seal can i still return it? Had to take off the thing holding the ties to fully see the whole bikini.
AI_AGENT2026-08-06 04:36:16· chat/api
Hi, welcome to TRIANGL! You can still return it as long as the item is in original condition and the hygiene seal and returns tag are still attached. For a refund, the full set must be returned.
You can start the return here:
Once the request is approved, you’ll receive an email with the full return instructions and the correct return address. Return shipping is your responsibility, so please use tracked shipping and keep the tracking number. Returns are usually processed within 1 to 2 business days of receipt, and refunds can take another 3 to 5 business days to appear on the original payment method.
CUSTOMER2026-08-06 04:36:27· chat/gorgias_chat
can i speak to a representative
AI_AGENT2026-08-06 04:36:38· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
If you’d like, leave your email address and we’ll use it to get back to you. Expected waiting time in chat is 1 min.
CUSTOMER2026-08-06 04:37:09· chat/gorgias_chat
If i am returning 2 tie bikinis and the triangl packaging that holds the bikini ties is off but everything else is still intact including tags and hygiene seal can i still return it? Had to take off the thing holding the ties to fully see the whole bikini.
AGENT2026-08-06 04:37:25· chat/helpdesk
Hi!
AGENT2026-08-06 04:37:40· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
AGENT2026-08-06 04:38:10· chat/helpdesk
Yes, you can still send it back just as long as the bikini requirements are met.
AGENT2026-08-06 04:38:26· chat/helpdesk
We have a great 14-day (from the date you have received your order) Returns & Exchanges Policy which you can check out here: https://triangl.com/pages/faqs?tab=returns
CUSTOMER2026-08-06 04:39:48· chat/gorgias_chat
Yes it says that all triangl packaging must be the same which is why i was asking about that. is it clear which white part i am talking about?
AGENT2026-08-06 04:40:15· chat/helpdesk
Yes, it's clear.
CUSTOMER2026-08-06 04:42:03· chat/gorgias_chat
Okay, that part is off but I still have it and will include it in my return, thank you.
AGENT2026-08-06 04:42:26· chat/helpdesk
Alrighty.
AGENT2026-08-06 04:42:27· chat/helpdesk
You're welcome!️ Is there anything else I might be able to help you with today?
CUSTOMER2026-08-06 04:42:55· chat/gorgias_chat
Nope thank you
AGENT2026-08-06 04:43:12· chat/helpdesk
Alright! If you need help with anything, please chat with us again anytime! Have a good one! x