Hi! This is abby I bought my swimsuit a while ago and I've never worn it
but the first few times wearing it. The triangl logo on the back of my swim
bottoms kept getting loose. Again, I have only worn them a few times before
they started to tear apart. I just bought a new swimsuit from you guys
today, but I'm wondering how I could prevent it happening again. Thank you,
Abby☺️
AGENT2026-08-03 10:13:16· email/helpdesk
Dear Abby,
Thank you for reaching out to us.
We're sorry to hear about what happened to your bikini bottoms. We understand how disappointing this must be, and we're glad to assist.
Can you please share the following details:
Order Number
Full Name on order
Email Address used to place the order
Shipping or Billing Address on order
Phone Number on order
Style Name + Size
From there, we will assess and look into this for you. If you have other concerns, let us know and we're here to help.
We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-08-03 10:13:26· email/helpdeskINTERNAL
FOR ID CHECKING
AGENT2026-08-10 10:36:54· email/helpdesk
Dear Abby,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the details of the concerned order and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Crystel
Replies are sent through Open Doors, so they stay on the customer record.