Re: Conversation with veitiaeileen@gmail.com

Hi, welcome to TRIANGL! I’m really sorry to hear this, that’s not the experience we want you to have at all. I’m connecting you with our Returns Team now. They’ll take it from here and will ask you for any photos or additional details they need. Please hold on for a moment while I transfer the chat, the expected waiting time for a response in chat is 1 min. If you haven’t already, please leave your email address so we can contact you.

Hi there! I’m Janis, and I’ll be helping you from here.

I’m sorry to know about the issue with your bikini. I will forward this concern to our Returns Team for review and further assistance. May I kindly request your order number, email address, and two photos of the affected area?

I'm sorry, I just want to check up on you. Still online?

It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx

Welcome back.

How about your email address and the 2 photos, please?

Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.

You are most welcome!:) Is there anything else I can further help you with?

Are you still there?

It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx

Hi Returns, Damaged cx - My package came opened and damaged and dirty 2391718na Veitiaeileen@gmail.com Photos provided Thanks.

Dear Eileen, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're sad to see the condition of the bikini bag and we apologize for the inconvenience caused. We would like to ask a few questions that will aid us in our investigation to ensure that our production team is aware of the issue and for us to make the necessary adjustments to avoid the problem from reoccurring in the future. Has it been tampered in any way? If you are not home when delivered, was it left properly? Was the FedEx plastic packaging looks melted? Hope to hear from you soon. Kindest, Jetz

Dear Eileen, Thank you for letting us know, and we're so sorry to hear about the condition in which your parcel arrived. We understand how disappointing it must have been to receive your order in this condition, especially if the parcel appeared to have been opened and then repackaged inside another FedEx bag. We truly appreciate you taking the time to explain what happened. Just to rule out every possibility, would you mind checking inside the bikini pouch once more to see if the bikini bottoms may have been placed inside? Occasionally, smaller items can slip into the pouch during packing, so we'd just like to make sure they aren't tucked away there before we proceed with our assessment. Once we have these, we'll review the matter with our team and work on the best resolution for you as quickly as possible. We look forward to hearing from you. Kindest, Crystel

T2-CLARIF 2391718NA / TRANSIT RELATED BAG - STAINED BOTTOMS - Confirm whether the customer has checked inside the bikini pouch to ensure the bottom was not packed inside.

Hi Eileen, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are sorry to know that your bikini was not delivered in good shape. This can be an isolated case and rest assured that we do have quality measures in place. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. Should you wish to receive the same size - AZURE SPARKLE Bikini Bottom M / Tie-side / Cheeky and bag to be shipped to the same address: Eileen Veitia, 19001 Sterling Dr, Cutler Bay Florida 33157, United States, 3052826522? If you need a different size or updated address , feel free to let us know, and we'll be happy to adjust. We look forward to your confirmation. Again, we apologize for the inconvenience. Kindest, Joanna

2391718NA NON CX FA / MU EX, within 14 days / TRANSIT RELATED BAG - STAINED BOTTOMS - missing

Hi Eileen, Thank you for confirming the replacement! We have noted your request for the AZURE SPARKLE Bikini Bottom - L / Standard / Cheekiest. We're sorry to hear the top was a little small on you. Would you like to change the top size as well? We'd be happy to send it along with your bag and bottom! Looking forward to your response! Kindest, Nikka

Dear Eileen, Thank you for getting back to us. I have filed a request to have your new AZURE SPARKLE Bikini Bottom - L / Standard / Cheekiest and BAG shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged bag, no need to send this back. Your RA number for the replacement is: 2391718NAEX Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you. Kindest, Crystel

MIXUP AND NON CX FA EX 2391718NA / 2391718NAEX EX PROCESSED August 4, 2026 NEW ORDER 2401291NA BAG - STAINED BOTTOMS - missing ------ Hi Orders team! For damage claim.

Please monitor feedback. #2391718NA | 532552798833 Damage Claim Request #SFC41540825 created.