CUSTOMER2026-07-07 11:07:13路 chat/gorgias_chat
The latch of my top broke
CUSTOMER2026-07-07 11:07:24路 chat/gorgias_chat
Agent
AI_AGENT2026-07-07 11:07:25路 chat/api
Hi, welcome to TRIANGL! Sorry to hear that your top latch broke. Please send your order number and a short description of the issue, and a live agent will be with you shortly.
AI_AGENT2026-07-07 11:07:34路 chat/api
Hi, welcome to TRIANGL! Thanks for your message, I鈥檓 sorry that your top latch broke. I鈥檓 going to connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. You can leave your email address as well so the team can reach you. Expected waiting time for a response in chat is 1 min.
CUSTOMER2026-07-07 11:07:49路 chat/gorgias_chat
2357501NA
CUSTOMER2026-07-07 11:08:32路 chat/gorgias_chat
I filled out a form about this last week and reached out through social media but nothing happened
CUSTOMER2026-07-07 11:08:53路 chat/gorgias_chat
I feel like the skinny stick that holds the latch isn鈥檛 sturdy enough
CUSTOMER2026-07-07 11:09:01路 chat/gorgias_chat
Seems like this will happen again
CUSTOMER2026-07-07 11:09:34路 chat/gorgias_chat
For a pricy bathing suit I don鈥檛 think the latch was designed well
CUSTOMER2026-07-07 11:10:12路 chat/gorgias_chat
I did not use the product but I did remove the hygiene sticky. Latch broke before I could even use it in the water
CUSTOMER2026-07-07 11:10:30路 chat/gorgias_chat
I wouldn鈥檛 mind a store credit for a different style bathing suit to be honest
AGENT2026-07-07 11:13:41路 chat/helpdesk
Hi Juliebeth x
CUSTOMER2026-07-07 11:13:45路 chat/gorgias_chat
Hi
AGENT2026-07-07 11:13:48路 chat/helpdesk
You're now connected with a live agent.
CUSTOMER2026-07-07 11:13:58路 chat/gorgias_chat
Ok
AGENT2026-07-07 11:14:01路 chat/helpdesk
I'm Michelle, and I'm so sorry to hear about your top.
CUSTOMER2026-07-07 11:14:24路 chat/gorgias_chat
Me too :(
AGENT2026-07-07 11:14:44路 chat/helpdesk
Could I kindly request you to send photos of the top showing the broken part?
CUSTOMER2026-07-07 11:14:56路 chat/gorgias_chat
Yes
AGENT2026-07-07 11:15:34路 chat/helpdesk
Lovely! Kindly send them in jpg file.
CUSTOMER2026-07-07 11:16:11路 chat/gorgias_chat
The stick was so skinny I even lost it
AGENT2026-07-07 11:16:58路 chat/helpdesk
Got it. Thank you for sending that through. I've also found your email on this, and I'll be escalating it to our Returns for their assessment.
CUSTOMER2026-07-07 11:17:19路 chat/gorgias_chat
I found it
AGENT2026-07-07 11:17:33路 chat/helpdesk
They'll reply to your email to further help you on this, within the next few hours.
CUSTOMER2026-07-07 11:17:57路 chat/gorgias_chat
Is there any outcomes you can list on how they handle this?
AGENT2026-07-07 11:18:50路 chat/helpdesk
First, they have to review it and then they'll advice on you the next step. Rest assured that you'll be updated on the progress and process too.
CUSTOMER2026-07-07 11:19:01路 chat/gorgias_chat
Okay thank you
AGENT2026-07-07 11:19:32路 chat/helpdesk
Thanks much, Juliebeth for bringing this to our attention.
AGENT2026-07-07 11:19:43路 chat/helpdesk
In the meantime, would there be anything else I can be of help?
CUSTOMER2026-07-07 11:19:46路 chat/gorgias_chat
Of course thank you I鈥檒l be waiting for the email
CUSTOMER2026-07-07 11:19:48路 chat/gorgias_chat
That is all
AGENT2026-07-07 11:20:46路 chat/helpdesk
Thank you for your time and patience. Feel free to chat with us here anytime you'd need assistance. Wishing you a lovely Tuesday xx
CUSTOMER2026-07-07 11:21:12路 chat/gorgias_chat
:)
AGENT2026-07-07 11:21:17路 email/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/228962123