49,998 tickets1-100

Conversation with Marissa Gallegos

Marissa Gallegos 路 mg9510879@gmail.com 路 Gorgias #228741220

closed
Opened
1 Jul 2026, 18:22
Closed
2 Jul 2026, 02:42
Assignee
Katrina - Orders
Order
2380417
ordor_how to orderor_paymentsorderstrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-01 18:22:43路 chat/gorgias_chat
    I keep placing an order and it won鈥檛 go through
  2. AI_AGENT2026-07-01 18:22:54路 chat/api
    Hi, welcome to TRIANGL! Sorry this is getting in the way. What error message are you seeing?
  3. CUSTOMER2026-07-01 18:23:16路 chat/gorgias_chat
    Payment couldn鈥檛 be processed
  4. AI_AGENT2026-07-01 18:23:28路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message, and I鈥檓 sorry this is happening. I鈥檓 going to connect you with a live team member who can look into your payment issue right away. Please hold on for a moment while I transfer the chat (expected wait time in chat: 2 min). In the meantime, please leave your email address so the team can reach you.
  5. AGENT2026-07-01 18:25:15路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  6. CUSTOMER2026-07-01 18:25:42路 chat/gorgias_chat
    Hi
  7. CUSTOMER2026-07-01 18:25:51路 chat/gorgias_chat
    I鈥檓 having some trouble with my order I placed
  8. AGENT2026-07-01 18:26:08路 chat/helpdesk
    I am sorry that you are having issues placing an order. I will escalate this to our Orders Team to further assist you. Can you send the screenshot for the error and your email address, please?
  9. CUSTOMER2026-07-01 18:26:43路 chat/gorgias_chat
    The email I used was mg9510879@gmail.com
  10. AGENT2026-07-01 18:28:02路 chat/helpdesk
    Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within 24 hours. Please remember to check your spam folder, as our emails may sometimes appear there.
  11. AGENT2026-07-01 18:31:10路 chat/helpdesk
    Would there be anything else I can assist you with?
  12. AGENT2026-07-01 18:33:23路 chat/helpdesk
    Are you still there?
  13. AGENT2026-07-01 18:35:33路 chat/helpdesk
    It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
  14. AGENT2026-07-01 18:35:47路 chat/helpdeskINTERNAL
    Hi Orders, Placing an order error cx - I keep placing an order and it won鈥檛 go through Payment couldn鈥檛 be processed I鈥檓 having some trouble with my order I placed The email I used was mg9510879@gmail.com Screenshot provided Thanks.
  15. AGENT2026-07-02 02:42:01路 email/helpdesk
    Dear Marissa, Thank you for reaching out regarding Order#2379882NA. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. We were about to process your order when our shipper informed us that your payment was EXPIRED on their end. For that reason, we are unable to proceed with the order processing and your payment has not reflected on our end. We want nothing more than to accommodate your order. Kindly contact your bank to inquire if there is a workaround for this issue. Alternatively, you may also place another order using another card or PayPal as a payment method. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x
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