CUSTOMER2026-07-14 14:46:48路 chat/gorgias_chat
Speak to a representative
AI_AGENT2026-07-14 14:47:08路 chat/api
Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. You should hear back in about 1 min.
AGENT2026-07-14 14:47:35路 chat/helpdesk
Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
AGENT2026-07-14 14:47:46路 chat/helpdesk
How may I assist you?
CUSTOMER2026-07-14 14:48:21路 chat/gorgias_chat
Hi Janis, I am reaching out to you regarding order number 2377245NA
CUSTOMER2026-07-14 14:48:46路 chat/gorgias_chat
I attempted to initiate an exchange and have not been provided an update with the shipping process
AGENT2026-07-14 14:49:08路 chat/helpdesk
I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the request ID number (if requested through the website) and your email address, please?
CUSTOMER2026-07-14 14:50:21路 chat/gorgias_chat
E05A0E2957659
CUSTOMER2026-07-14 14:50:34路 chat/gorgias_chat
ajz0600@gmail.com
AGENT2026-07-14 14:50:50路 chat/helpdesk
Thanks for the details.
No worries, I've marked this as urgent and passed all the details along to our Returns Team for priority review. You can expect an update from them within the next few hours.
CUSTOMER2026-07-14 14:51:39路 chat/gorgias_chat
thank you so much!
AGENT2026-07-14 14:52:00路 chat/helpdesk
You are very much welcome!:) Would there be anything else that I can help you with for today?
CUSTOMER2026-07-14 14:52:19路 chat/gorgias_chat
That's all I needed! ENjy your day!
CUSTOMER2026-07-14 14:52:22路 chat/gorgias_chat
Enjoy!
AGENT2026-07-14 14:52:31路 chat/helpdesk
Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx
AGENT2026-07-14 14:52:39路 chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/229478718