49,998 tickets1-100

Re: I entered the wrong email for shipping , Hello! I need to edit the email I entered for my order , Th ...

joyce keller 路 joycekeller24@gmail.com 路 Gorgias #227067022

closed
Opened
20 Jun 2026, 21:40
Closed
20 Jun 2026, 23:24
Assignee
Jesselle - Orders
ordor_email addressorderstrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-20 21:40:29路 chat/gorgias_chat
    I entered the wrong email for shipping
  2. AI_AGENT2026-06-20 21:40:50路 chat/api
    Hi, welcome to TRIANGL! For security reasons, we can't change or verify email addresses linked to orders through chat. A team member will assist you securely with updating your shipping email address shortly. Please hold on while I transfer you to a live agent.
  3. AGENT2026-06-20 21:42:31路 chat/helpdesk
    Hi there, Joyce! I鈥檓 Kelly, and I'll be helping you today. :)
  4. CUSTOMER2026-06-20 21:42:53路 chat/gorgias_chat
    Hello! I need to edit the email I entered for my order
  5. AGENT2026-06-20 21:44:06路 chat/helpdesk
    Got it. Allow me to forward your concern to the Orders team. Can I get the email address, please.
  6. CUSTOMER2026-06-20 21:44:51路 chat/gorgias_chat
    The email that is currently entered for the order is joyckeller24@gmail.com and I need it changed to joycekeller24@gmail.com
  7. AGENT2026-06-20 21:45:09路 chat/helpdesk
    Hang on, checking.
  8. AGENT2026-06-20 21:46:36路 chat/helpdesk
    I appreciate the patience. I have forwarded your concern to the Orders Team for modification. Allow them to get back to you via email within 24 hours to confirm the changes. Kindly monitor your spam and junk folder too as some emails ends up there.
  9. CUSTOMER2026-06-20 21:47:17路 chat/gorgias_chat
    Are you able to provide the tracking number for my current order
  10. AGENT2026-06-20 21:47:38路 chat/helpdesk
    Here : 530814912334
  11. AGENT2026-06-20 21:47:54路 chat/helpdesk
    You have ordered for MAIA and MICA, correct?
  12. AGENT2026-06-20 21:49:05路 chat/helpdesk
    https://www.fedex.com/fedextrack/?trknbr=530814912334&trkqual=2461209000~530814912334~FX
  13. CUSTOMER2026-06-20 21:49:39路 chat/gorgias_chat
    Yes! Thank you!
  14. AGENT2026-06-20 21:49:43路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  15. AGENT2026-06-20 21:49:48路 chat/helpdesk
    You're most welcome.
  16. CUSTOMER2026-06-20 21:49:50路 chat/gorgias_chat
    No I鈥檓 all good
  17. AGENT2026-06-20 21:51:30路 chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  18. AGENT2026-06-20 21:52:02路 chat/helpdeskINTERNAL
    Hi , change email address.Thanks - entered for the order isjoyckeller24@gmail.comand I need it changed tojoycekeller24@gmail.com
  19. AGENT2026-06-20 23:24:43路 email/helpdesk
    Dear joyce, Thank you for your recent purchase. We鈥檝e updated your email address from joyckeller24@gmail.com to joycekeller24@gmail.com and re-sent your Order Confirmation to the updated address. We're pleased to inform you that your order #2365092NA has been shipped. Please find your tracking details below: Order Number: #2365092NA Tracking Number: 530814912334 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=530814912334 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. If you have any other questions regarding your order, please don鈥檛 hesitate to reach out. We鈥檒l be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Jesselle
Replies are sent through Open Doors, so they stay on the customer record.